Manager, Ticket Sales

Job Title: Manager, Ticket Sales 

Department: Ticket Sales     

Reports to: VP, Business Development & Revenue

# Direct Reports: 6

The Ideal Candidate:  

The Rockford IceHogs Manager, Ticket Sales is a position based in Rockford, Illinois, that operates within the Rockford IceHogs Business Development Department and collaborates closely with the Chicago Blackhawks Ticket Sales & Retention Teams. This candidate will build and lead a premiere sales department with direct oversight of Season Ticket Sales, Group Sales, Premium and Suite Sales, and Event / Program Sales. The Candidate will bring individual coaching, departmental leadership, strategic thinking and selling experience to this crucial role for the Rockford IceHogs & Chicago Blackhawks. The Candidate will prioritize staff development & achieving annual business goals, while also providing long term strategic planning support for the Vice President, Business Development & Revenue . 

How You’ll Contribute:  

• Lead and motivate sales team to maximize revenue through season ticket packages, group packages, premium seats, premium suites, and events & experiences.
• Alongside IceHogs & Blackhawks leadership, build and implement Rockford IceHogs business development and growth strategies including forecasting, budgeting, event selling, communications, and customer relationship management.
• Recruit, hire, train and develop sales members while cultivating a culture of collaboration and growth.
• Use fan and customer data to build and implement sales strategies, tactics, and campaigns to maximize revenue opportunities.
• Develop sales campaigns and incentives to cultivate a positive and successful selling culture.
• Provide extensive customer service and continual development of relationships with staff, co-workers and colleagues, customers, and the business community.
• Lead by example, through engaging with fans and customers in-arena and other team related activities.
• Collaborate, communicate and work closely with Chicago Blackhawks Ticket Sales and Retention leaders, including VP’s and Directors.

Player Stats and Qualifications:

• 4-6 years’ of professional selling experience combined with previous managerial experience.
• Curious, self-starter with the ability to build and develop teams.
• Ability to engage and interact with current and prospective clients and fans.
• Previous experience with CRM (Salesforce preferred) & ticketing/inventory management software – extensive knowledge with Ticketmaster Archtics Ticketing System preferred.
• Uphold and demonstrate organizational values at all times – Integrity, Curiosity, Empathy, Collaborative & Originality.
• Ability to foster a positive team culture, work well and collaboratively with others.
• Demonstrates excellent personal motivation and persistence to overcomes obstacles
• Strong verbal and written communication skills.
• Ability to prioritize numerous tasks, support multiple high-level positions, and be able to prioritize work when given multiple projects.
• Ability and desire to work a flexible schedule, including nights, weekends and holidays as event schedule requires.

The Team:    

The Rockford IceHogs, founded in 1999 and members of the American Hockey League (AHL), is a premier organization and primary development affiliate of the Chicago Blackhawks. Located in Rockford, IL, the Team calls the newly renovated BMO Center its home. 

As the longest running professional sports team in Rockford, the organization has developed a passionate local fan base and has set multiple attendance records over the years, while establishing a strong a community presence. 

The Rockford IceHogs’ goal is to continue providing exceptional fan experiences, elevating fan attendance, making a substantial impact in the community and continuing their commitment to developing exceptional talent.

The Rockford IceHogs is an equal opportunity employer that values diversity at all levels.  All individuals, regardless of personal characteristics, are encouraged to apply.  All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.