What are the responsibilities and job description for the IT Technician position at Rockford IT?
We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. Primary responsibilities include Help Desk support, supporting Windows networks, installing software, performing general system support, maintenance, and troubleshooting.
The ideal candidate will be a techie, wants to be a network engineer. Provide top-of-the-line customer service and support skills and the ability to speak in non-technical language. It is also essential that the candidate possess excellent written and verbal communication skills to effectively communicate and resolve the technology issues of clients. Candidate must be able to work independently often with minimal direct supervision.
3 years experience
Responsibilities
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
Skills
- Proven experience as IT Technician or relevant position
- Excellent diagnostic and problem solving skills
- Excellent communication ability
- Outstanding organizational and time-management skills
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Degree in Computer Science, engineering or relevant field
- Certification as IT Technician will be an advantage (e.g. CompTIA A , Microsoft Certified IT Professional)
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 3 years (Preferred)
- Windows: 3 years (Preferred)
Work Location: One location