What are the responsibilities and job description for the Commercial Loan Servicing Specialist position at Rockland Trust?
Responsible for performing all duties associated with servicing the Bank’s commercial and business banking loan portfolios. Provide superior customer service to the Bank's customers, lending units and branches. Maintain a comprehensive knowledge of the loan products and state and federal regulations.
Position Responsibilities:
- Perform complex transactions on large commercial loan accounts including, but are not limited to: SWAPs, asset based lending accounts, foreign exchange transactions, letters of credit, tranches and participation transactions.
- Process renewals, extensions and modifications on the core loan servicing system for all products.
- Process advances, pay downs, payoffs and maintenance as assigned.
- Monitor, maintain and update rate and payment change records as required.
- Research and resolve servicing issues in support of lending units and customers within scope of authority and expertise.
- Ensure compliance with state and federal regulations, Bank policy and department procedures.
- Assist in developing and updating procedures.
- All duties and special projects as assigned.
Position Qualifications:
- Minimum of two years’ experience in servicing loans.
- Strong knowledge of the various types of financial instruments specific to the repayment of debt.
- Ability to work independently in a multi-tasking environment while meeting critical deadlines.
- Proven ability to solve complex issues, and complete assigned tasks with minimal supervision.
- Strong interpersonal communication with a focus on providing excellent customer service.
- Must have excellent organizational skills; be detail-oriented, accurate and self-motivated.