What are the responsibilities and job description for the Front Desk Receptionist position at Rockville Internal Medicine Group?
Job Type: Full-time
Shift: 8:00am to 4:30pm
- All New Hires are required to be COVID 19 vaccinated
This is a Monday to Friday 8:00am to 4:30pm position (general - however some shifts may be up to 30 minutes earlier or later.)
No weekend work shift. Closed on all major holidays. There are no evening or overnight work shifts.
1. Greets arriving patients in a friendly, courteous and helpful manner.
2. Assesses whether patients have special or immediate needs and sees that these needs are met.
3. Verifies insurance eligibility via patient’s insurance card and other ID.
4. Verifies patient identity by checking photo ID.
5. Scans insurance card and photo ID.
6. Updates and/or verifies demographic, insurance, and work information.
7. Collects co-pay and indicates payment on log.
8. Reconciles co-pay information with collections at close of business.
9. Request referrals from patient who insurance requires for specialist visit.
10. Prints fee tickets and/or flow sheets for appointments.
11. Informs patients of any delays.
12. Communicates with the Clinical Supervisor / Office Coordinator any patient needs that may arise in the reception area related to a clinical nature.
13. Keeps desk, reception, and waiting area tidy and free from trash; redistributes waiting room reading materials; and disinfects surfaces daily.
14. Other job duties may be assigned based on patient volume and needs of the practice.
Experience in a medical practice required
- High school graduate or equivalent
- Pleasant, dependable, courteous speaking manner; must have good verbal and written command of the English language and of medical terminology
- Ability to handle multiple priorities in a high volume and sometimes stressful environment in a professional manner
- Good basic typing and computer data entry skills
- Excellent interpersonal and customer service skills
- Detail-oriented with the ability to adapt to and assess changing medical insurance issues
- Prior experience with Athena EMR system is desired
Working Conditions:
1. Works in a high-volume, multi-physician medical practice.
2. Work often requires the ability to process large volumes of necessary, time sensitive, and confidential paperwork.
3. Exposure to communicable illnesses that can be spread via airborne or surface contact routes is possible.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, or other classifications protected by state, local or federal law.
Imagine a job where you will have the opportunity to do exciting and challenging work while making a difference in your community. Rockville Internal Medicine Group is a fast-paced, large multi-specialty practice who is proud to have cared for generations of Montgomery County families for more than half a century. We are committed to a diverse inclusive workforce that provides high quality compassionate medical care within a collaborative work environment.
We have an immediate full-time opening for an experienced Receptionist to join our team. Our ideal candidate has a positive can-do attitude, treats others with respect and integrity, professional demeanor and excellent customer service skills.
As a valued member of our team, we want to invest in you by providing the training, mentoring, development and support you need now and in the future. If you are ready for an exciting opportunity and passionate about helping people we invite you to apply today!
Benefits:
- Paid Time Off (PTO)
- Paid Holidays
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short term disability benefits
- 401k
- Free onsite parking
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law