Dental Office Manager

Dental Office Manager

Do you thrive in a fast paced office environment? Would you consider yourself a leader that has the ability to manage an office with a high level of detail? Do you have the ability to oversee multiple projects at one time, while still delivering an exceptional patient experience?

Ready for a new career? Is your background and experience a great fit for the Dental Office Manager role described below?

If this sounds like you, and you are serious about supporting some of the greatest Doctors and dental teams in the Dental Industry - keep reading!

We are Rodeo!

Rodeo Dental & Orthodontics is one of the fastest growing, multi-specialty dental groups in the country. Born in the Fort Worth Stockyards in early 2008, the company’s team of 100 award-winning doctors provide a full range of general dentistry, orthodontics, endodontics, oral surgery, and board-certified pediatric dental services in 30 Rodeo locations throughout the states of Colorado and Texas.

Dental Office Manager Career Opportunity:

The Dental Office Manager is a key member and contributor in creating an amazing, one-of-a-kind Patient Experience. Successful candidates will work in our world-class lobbies engaging, entertaining, and caring for our patients. This person will lead all non-clinical aspects of the dental practice including operations, marketing outreach, staffing, scheduling, patient care, patient satisfaction, health and safety compliance, oral healthcare education, and overall performance of all non-clinical staff. Bring us your Smile-DNA and BIG personality!

Essential Duties and Responsibilities:

• Champion Rodeo’s High-Performance Culture

• Maintain team accountability to Rodeo’s policies and procedures

• Dedicated focus to Patient Outcomes and Patient Experience

• Foster team collaboration, share information and ideas, and push team to innovate

• Direct the daily huddle, communicate staff assignments and plans, and motivate team

• Ensure Office Readiness Checklist is completed each day before opening

• Monitor all office functions to ensure Employees are engaged and performing properly

• Work closely with the team to ensure the appointment board and the status of patients is optimized appropriately

• Work closely with marketing and procurement to ensure all marketing collateral is up to brand expectations

• Identify potential patient escalations and engage the Doctors, Regional, and Corporate resources as required to discuss issues, seek out root causes, and provide solutions to systemic issues

• Build strong relationships with all doctors to facilitate treatment and employee satisfaction

• Ensure all record keeping is 100% accurate at all times

• Make sure the staff always remains 100% credentialed and certified, while performing their duties

• Optimize dental supply inventories - control costs while ensuring supplies are available to meet treatment requirements

• Coordinate and work closely with HR regarding all hiring, training, counseling’s, and all other employee relations needs

• Make sure the Open Dental Communications Log is always fully up to date

• Schedule regular compliance training for employees, which includes OSHA, HIPAA, CPR, and Sealant training

• Immerse yourself and office personnel in the surrounding community for greatest outreach potential

• Utilize Outreach to staff peak patient times and deliver exceptional lobby experiences

• Performs all other duties as assigned; and,

• Ability to communicate clearly with team and doctors – This is KEY!

Qualifications:

• BA in Business Management preferred

• 3 years dental experience is required

• 2 years’ experience in customer service

• 5 years of previous leadership or management experience is preferred

• Excellent time management skills

• Previous dental assisting experience is highly desirable

• Dental practice management software (Open Dental/Dentrix) experience helpful

• Working knowledge of MS Office and/or Google Suite Technologies

• Experience with social media marketing is a plus

• Bilingual (Spanish) is required

• Ability to travel 10-15% of the time

• This position may require the employee to use his/her personal vehicle to travel to different work sites during the course of the work day, which means you would need an active, valid Driver’s License.

Personal Traits - the most successful employees at Rodeo exhibit the following traits:

• 100% honest and ethical - able to develop the trust and confidence of internal and external customers.

• Smile-DNA - Genuinely Happy with a built-in desire to make people Smile.

• Mature - willing to ask for help in real-time and admit mistakes.

• Self-motivating - a proactive problem solver and an excellent communicator.

• Detail Oriented - well organized with a fanatical focus on details.

• Team player - willing to put the interests of the team above your own.

• Incredible people skills and professionalism in person, on the phone, and through email.

• Exquisite time management, prioritization, and the ability to remain organized and control chaos.

• Unparalleled intensity and quality of work, with an insatiable appetite to get the job done.

• Seeks opportunity in change and does not fear a dynamic environment.

Want to learn more about Rodeo’s exciting culture? Check out these cool links!

Website: https://www.rodeodental.com/

LinkedIn: https://www.linkedin.com/company/rodeo-dental-&-orthodontics/life/rodeo-culture/

Dental Dream Job: https://www.rodeodental.com/top-10-reasons-why-rodeo-dental-is-your-dream-job/

Rodeo Dental Wins BEST FOR THE WORLD! https://www.rodeodental.com/rodeo-dental-named-2021-best-for-the-world-b-corp-in-governance/

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Ability to commute/relocate:

• Arvada, CO 80003: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your email address?

Education:

• High school or equivalent (Required)

Experience:

• Dental Office Management: 1 year (Required)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location