What are the responsibilities and job description for the IT System Administrator position at Rodeo Dental & Orthodontics?
Rodeo Dental & Orthodontics is one of the fastest growing, multi-specialty dental groups in the country. Born in the Fort Worth Stockyards in early 2008, the company’s team of 100 award-winning doctors provide a full range of general dentistry, orthodontics, endodontics, oral surgery, and board-certified pediatric dental services in 40 Rodeo locations throughout the states of Texas, Arizona, and Colorado.
Responsibilities:
- Subject Matter Expert: Become the Rodeo SME where all aspects of PC Desktop support is concerned.
- Alignment: Form relationships with office leaders and key departmental leaders to facilitate open communication and ensure IT is in tune with current issues and priorities.
- Desktop Support Tickets: Prioritize and work the desktop support ticket queue to ensure that issues get resolved in a timely manner. Collaborate with the IT team to find creative ways to prevent common problems.
- PC Provisioning: Prepare and configure new PCs for deployment, including hardware setup and software installation.
- Desktop Imaging: Participate in the maintenance of our desktop images. Reimage desktops as required to deploy new desktop computers and solve problems for and extend the life of existing desktops.
- Application Support: Provide end-user application support for Microsoft 360, Google Suite, and antivirus software.
- Remote Access: Activate and remove employee and contractor remote access capabilities (e.g. VPN) according to employee onboarding and offboarding r requirements.
- Dental Device Support: Configure exam and operatory desktop computers to utilize intraoral scanners and x-ray sensors.
- Local Device Support: Configure and maintain local printers, scanners, and other devices.
- Network Device Support: Support the setup and maintenance of network devices such as routers, switches, and access points.
- Network Support: Help troubleshoot network problems, including connectivity, WiFi, and Internet performance issues.
- Simple Project Management: Coordinate small-scale IT projects, ensuring timely completion and adherence to budget.
- Communication: Provide critical issue status updates to operations, doctors, departments, regions, and/or offices. Let the teams know when system maintenance is performed and changes are implemented.
Experience
- Technical degree or background preferred
- Entry-level college graduate or 2 years of technical experience
- Exposure to scripting or programming languages
- Dental experience a plus
EEO Statement:
Rodeo Dental is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. Rodeo Dental is and equal opportunity employer and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
