What are the responsibilities and job description for the Customer Service Assistant position at Roehl Transport?
The Opportunity:
Now is your chance to help move America's freight as a Customer Service Assistant (CSA) with Roehl Transport, a Forbes Magazine Best Mid-Sized Employer, and an ATA Presidents' Award-winning carrier!
As a Customer Service Assistant with Roehl Transport, you play a key part in our mission of delivering “confidence and satisfaction” to our customers. In this position, you will:
- Schedule pick up and delivery appointments for freight while taking into account factors such as customer requirements, legal transit time, driver productivity, etc.
- Communicate effectively with customers via telephone, email, and other forms of communication
- Work collaboratively with Roehl teammates to identify and resolve customer and scheduling conflicts
- Maintain accurate notes regarding customer interactions and preferred scheduling protocols
The Fit:
In this role, you work directly with customers, fleet managers, and your customer service team to develop business, find creative solutions and build strong relationships established on trust. Therefore, you must possess the following skills
- Effective & timely communication with a diverse audience
- Creative problem-solving
- Strategic thinking
- Collaboration
- Strong desire to develop and learn new skills
The Wage:
You will earn a competitive salary and have the opportunity to earn two monthly bonuses Additionally, you are eligible for medical, dental, 401k, profit sharing, and paid time off. We even offer tuition reimbursement if you are interested in advancing your education.
The Company:
Roehl Transport was founded by Everett Roehl in 1962 when he began providing motor carrier service with a single truck. Sixty years later, Roehl Transport, still family-owned, has grown to one of the nation's largest, most progressive, and safest transportation and logistics companies.
At Roehl Transport, our values guide our daily interactions with each other and our customers. Each day we live our values of Safety, Driver Driven, Innovation, Unity in Diversity, Delivering Success, and Do the Right Thing. We work hard and have fun collaborating as we accomplish our goals.