What are the responsibilities and job description for the Intake Specialist- Oconomowoc position at Rogers Behavioral Health?
- $1,000 Retention Bonus Available!
Job Duties And Responsibilities
- Accomplish the following pre-admission steps:
- Evaluate incoming inquiries to determine and explain the next step to accessing care at Rogers.
- Complete Admission assessments with potential patients and/or their representatives.
- Demonstrate understanding and explanation of admitting processes.
- Understand clinical criteria necessary for admission to Rogers’ programs.
- Demonstrate understanding and explanation of all required admitting forms.
- Demonstrate understanding and explanation of policies and procedures related to bed assignment and capacity limitations.
- Describe levels of care within Rogers to potential patients and/or their representatives.
- Gather demographic and insurance information of potential patients and/or responsible representatives.
- Understand how to utilize and explain Rogers’ contracted payor listing.
- Complete all documentation steps for each inquiry and assessment.
- Ensure all inquiries are entered in the designated system and all necessary information is captured.
- Ensure referral source information is obtained and entered for each inquiry.
- Ensure all clinical information is entered accurately into admission assessment tool.
- Adhere to department standards as it relates to performance measures.
- Ensure quality of call meets department standards.
- Ensure productivity meets department standards.
- Connect potential patients and/or their representative with outside resources when indicated.
- Collaborate with internal departments and external facilities/referents as it relates access to care.
- Participate in the holiday schedule, as assigned.
- Complete other duties as assigned by Admissions leadership.
- Understand and apply policies and procedures in accordance with external regulatory agencies:
- Including, but not limited to: Joint Commission, Health Information Portability and Accountability Act (HIPAA), Emergency Medical Treatment & Labor Act (EMTALA), 42 Code of Federal Regulations (CFR) and other regulatory agency compliance regulations.
- Attend and participate in development opportunities to increase involvement and awareness of regulations.
- Promote department goals and Mission of Rogers Behavioral Health:
- Comply with Rogers culture agreements and all Hospital’s policies and procedures
- Monday/Tuesday/Thursday/Friday every other Saturday/Sunday (some flexibility in days)
- 3:00pm – 11:30pm weekdays/11:30am - 8:00pm Saturday/Sunday
- 40 hours a week | 1.0 FTE
- Participation in holiday rotation
- High School Diploma required
- Bachelor’s degree preferred (in human services related field)
- Minimum of 2 years’ experience in a health care setting strongly preferred
- Customer service experience required.
https://rogersbhfoundation.org/
EOE/MFDV
Equal Employment Opportunity and Affirmative Action – Rogers Behavioral Health (rogersbh.org)
With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:
- Health, dental, and vision insurance coverage for you and your family
- 401(k) retirement plan
- Employee share program
- Life/disability insurance
- Flex spending accounts
- Tuition reimbursement
- Health and wellness program
- Employee assistance program (EAP)