Service Advisor

Rogers Motors in Lewiston Idaho has full-time openings for Automotive Service Advisors across our Toyota, Subaru, and Chrysler/Dodge/Jeep/Ram dealerships. Our employees are motivated, knowledgeable and caring professionals who build long-term client relationships. A hands-on style and a passion for doing what is right by our customers and our community is vital.

Rogers Motors has been a family-owned business supporting our local community for over 50 years. We provide training, mentoring, coaching, and full support to help you succeed. All full-time positions include medical and dental coverage, paid vacation, 401(k) & more. Rogers Motors is a drug-free, equal opportunity employer. Applicants must pass a background check and drug test while possessing a valid driver’s license with an acceptable safe driving record. If you want to join a winning team and continue to drive home the culture of success that we’ve built over the last 50 years, we want to speak with you!

OVERVIEW

The primary mission of the Service Advisor is to ensure that our customers are driving safe and reliable vehicles. Service Advisor initiates automotive services and repairs by ascertaining performance problems and service requested. Verifies warranty and service contract coverage, performs walk around inspections, develops estimates, writes repair orders, and maintains customer rapport and records. A successful candidate for the Automotive Service Advisor position will have auto dealership or customer service experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet customers in a timely, friendly manner.
• Schedule appointments with customers.
• Maintain Customer Satisfaction Index rating.
• Maintain a dealership-prescribed standard for hours per customer repair order written and effective labor rate.
• Ensure all open repair orders or work in process be kept up to date and closed within 30 days.
• Ensure all documentation is provided on the repair orders for warranty purposes.
• Accomplish the forecast that has been established by the general manager and service manager.
• Make every effort to ensure that technicians completely repair all vehicles on the first visit.
• Maintain follow-up on additional items found in need of repair.

• High school diploma or the equivalent.
• Valid driver's license and good driving record.
• Experience with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making and problem-solving skills.
• Ability to communicate with technicians, customers, and management.
• Ability to read and comprehend instructions and information.
• General knowledge of vehicle mechanical operations.

• Dealertrack DMS knowledge helpful.
• Experience with industry-specific software.
• Two years of experience in a dealership position.

The Service Advisor works in the service area, which is in an open area of the showroom. Position requires stooping, bending and moving throughout the service department. Works with service customers for most of the shift. They will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and non-hazardous materials. Road-testing of vehicles also may be required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The working conditions described above are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.