What are the responsibilities and job description for the Front of House Lead position at Rogue Ales & Spirits?
Rogue is an open, inclusive company committed to fostering a diverse, equitable workplace.
At Rogue our mantra is Dare, Risk, Dream. This is an attitude that comes from relentless curiosity and a drive to question, create and inspire. A DIY spirit runs through everything we do and make. We aren't afraid to think big, get messy and risk it all when it comes to creating authentic, innovative products that we are passionate about.
Job Overview
The FOH Lead supports the Pub General Manager by helping to oversee all pub operations, fosters community engagement with the brand and helps provide the best representation of the overall brand experience, through hospitable guest interactions which allow our world class products to shine.
Rogue FOH Lead are experienced in all facets of guest service and are focused on learning more about the pub’s business operations from the Pub General Manager.
The essence of the Rogue brand is experiencing community and enjoyment through beverage. The Rogue Pub Experience showcases our handcrafted ales & spirits alongside complimentary food and an engaging, positive guest and employee environment.
Essential Duties and Responsibilities
- Ability to lead a team, write schedules, and control labor costs
- Ensure the responsible service of alcoholic beverages
- Ensure quality of service at all levels/provide the utmost hospitable guest experience hands on management style; lead by example
- Communicate effectively with team members, guests, peers & management
- Support the utmost cleanliness & adherence of safety protocols
- Lead monthly safety meetings
- Help ensure the success of pub hosted events, annual events a& ongoing promotions
- Create a positive work environment and ability to work with and teach hustle
Minimum Qualifications
Experience: 1 year working knowledge of restaurant flow, guest service / hospitality
Required skills: leadership skills, excellent communication, attention to detail, willingness to learn
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is frequently required to sit; stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must frequently lift and/or move up to 40 pounds and be able to move kegs which weigh close to 165 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
The work environment will vary for this position given the nature of the job duties.
The noise levels will vary based on location.
Travel
Some travel may be required semi-annually for offsite meetings.
Other Duties
Additional duties may be required. Rogue reserves the right to change duties, responsibilities, and activities at any time with or without notice.
Compensation and Benefits
Rogue offers competitive wages that will be determined by experience and other factors. Benefit eligibility is dependent on job classification and hours worked. Complete details are outlined in the Rogue Employee Handbook.
Reasonable Accommodations
To perform this job successfully, an individual must be able to perform each essential duty and physical demands satisfactory with or without reasonable accommodation. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Individuals are not entitled to the accommodation of their choice, and unreasonable accommodations, or accommodations that constitute an undue burden, will be denied.
