Kelly Shelter Manager

Position Title: Shelter Manager

Job Classification: Full-Time

Position Type: Exempt, not eligible for overtime

Job Grade: 5

Reports to: Operations Facilities Manager

Objective and Purpose
The Shelter Manager plays a critical role in overseeing the day-to-day operations of running the shelter, which provides important health and safety services for the unsheltered who may otherwise be living outdoors.

Qualifications
· Must have a current valid driver’s license and be insurable with our auto insurance provider, as driving our guests in a company vehicle or running errands for the site may be required.
· Based on business necessity and due to the nature of the population we serve, some in active addiction, if you have a substance use disorder you must have 2 years clean since your last use. All employees of Rogue Retreat must be compliant with our drug and alcohol policy.
· You must be able to successfully complete a background check, UA and adhere to Rogue Retreat’s Drug & Alcohol policy.

Education and Experience
· High school diploma or equivalent.
· Some coursework in social services, or principles of Peer Support.
· 1 years’ experience as a volunteer and/or employee in a social service agency.
· 1 years in a position requiring management, coaching, or equivalent.
· 1 years’ experience requiring facility oversight, maintenance, and/or coordination.
· 1 years’ knowledge or prior experience of homelessness, mental health issues, and/or addiction issues.
· Completed Mental Health First Aid and Trauma Informed Care training or equivalent.
· Completed positive communication, crisis intervention, and/or de-escalation techniques training.
· Thorough knowledge or prior experience of homelessness, mental health issues, addiction issues.
· Proficient computer skills, including knowledge of Microsoft Office, Google products and Service Point, OMC or other HMIS platform.
· Exhibit strong attention to detail and accuracy when working with verbal or written information and data.
· Exhibit good written and verbal communications skills. Bilingual English and Spanish (preferred).

Preferred Education and Experience
· Associates Degree in Health and Human Services, Social Services, Psychology, or another related field of study.
· 3 years’ experience working with the homeless, and/or a mental health, and/or addiction services provider.

Key Competencies
Accountability
Customer focus
Job knowledge
Self-direction
Building partnerships
Decision making
Living the mission, vision, values
Teamwork and collaboration
Building trust
Embraces change
Planning and organizing
Time management
Communication skills
Interpersonal skills
Resource allocation
Valuing Diversity

Essential Functions
· Oversee daily shelter operations in the absence of the Shelter Manager.
· Training of shelter employees.
· Supervise shelter operational employees.
· Develop of work schedules, approve timesheets and time off requests.
· Ensure the shelter meets all health and safety standards and that the safety protocols are followed at all times.
· Oversee the enrollment and exiting of all guests, including all applicable paperwork and data requirements.
· Represent Rogue Retreat at community social services meetings to network with other organizations and community partners as assigned.
· Assist in securing supply donations for shelter operations.
· Schedule on-site service resources from local providers.
· Oversee inventory control and purchasing of shelter supplies.
· Be on-call for all Shelter Emergency matters.
· Perform other duties as needed and assigned.

Working Conditions/Equipment
The physical environment requires the employee to work inside in a temperature-controlled environment that is, at times, noisy and chaotic with people exiting, entering, and talking in a congregant shelter setting that also produces frequent unexpected interruptions to work routines. The position utilizes a computer and household kitchen items such as a microwave, blender, or utensils. May be requested to work overtime and weekends to cover absent employees or for special programs or events.

Physical Demands
Activity and Percentage of Time
Sit, stand, walk on normal, level surfaces 50%
Lift/carry items up to 25 pounds approximately 25%
Push/pull items up to 10 pounds approximately 25%
Twist/turn, reach over shoulder and head, and reach outward 10%

Job Type: Full-time

Pay: $47,445.00 - $55,806.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Bilingual: 1 year (Preferred)
• Management, coaching, or equivalent: 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $47,445 - $55,806