TBRA Program Specialist

Rolling Plains Management Corporation (RPMC) is seeking a TBRA Program Specialist for our Community Services Assistance office in Wichita Falls, Texas. This is a full-time hourly position, with regular work hours from 8am to 5pm, Monday through Friday. The ideal candidate must be able to adapt to flexible work schedules established by management. This position entails mostly tasks that are technical and diverse in nature and require the capacity of judment, action and ability to work with others to accomplish program goals and integration of program activities.

The TBRA Specialist provides information on the RPMC Tennant Based Rental Assistance (TBRA) program. The Program Specialist will work directly with individuals and families to determine eligibility, assist with the application process, and provide ongoing support to help clients maintain housing stability. This role includes maintaining an active caseload and ensuring at least the target number of clients remain enrolled in the TBRA program annually. The ideal candidate will have strong interpersonal skills, a working knowledge of housing assistance programs, and a commitment to housing equity.

RPMC offers its full-time employees a comprehensive benefit package to include paid medical, dental and vision benefits with a $25,000 life insurance policy, dependent care FSA, teledoc, telecounseling and EAP as well as a matching 401K. Other benefits that are available for employees include critical illness, accident, voluntary life, and long-term disability. The company also offers a generous leave plan to include sick leave, vacation leave and 14 paid holidays.

*Rolling Plains Management Corporation is an equal opportunity employer.*

• Experience in social services, housing programs, or case management preferred.
• Knowledge of TBRA or similar rental assistance programs a plus
• Strong Organizational, communication and problem-solving skills
• Ability to work with diverse populations and maintain client confidentiality
• Bachelor’s degree with major work in case management or degree in closely related field; OR a non-related bachelor’s degree or associate degree with one year case management/customer service work/social service work; OR a high school diploma/GED with five years case management/customer service/social service work experience.
• Bilingual (English/Spanish) a plus.
• Ability to communicate effectively with all levels of employees and management, both orally and in writing using correct business English, including spelling, grammar, and punctuation.
• Ability to balance a variety of duties, prioritize, and meet deadlines required.
• Ability to communicate effectively with clients, other team members, and management.
• Possess demonstrated ability of personal computer operations within a Windows Microsoft environment, including Word, Excel, and Outlook.
• Ability to understand and carry out instruction and procedures with minimal supervision.
• Available for a light amount of night and weekend work.
• Must be able to pass criminal background or other checks as required.
• Must be willing to take and pass a drug/alcohol test and comply with the "Drug Free": Agency Policy
• Must possess ability to provide reliable self-transportation capable of regional travel. Must possess and maintain valid Texas motor vehicle operator's permit of appropriate classification and endorsement as required. Must agree to maintain a satisfactory MVR and minimum requirement of insurability as required by law. MVR background checks may be conducted by the agency.

PHYSICAL DEMANDS

• Ability to maintain physical condition and stamina appropriate to the performance of assigned duties and responsibilities which may include sitting, standing, walking, or riding in vehicle for extended periods of time, or other duties assigned.
• Employees are regularly required to bend and squat in the process of locating and maintaining client files.
• The physical requirements in an office environment may require lifting boxes of supplies or files, equipment, and occasional adjustment of office furniture.
• Occasional pushing, pulling, lifting and/or moving up to 25 pounds.

WORK ENVIRONMENT

• Possess ability to adapt to inclement weather conditions and/or situations.
• Ability to drive, occasionally long distances within the region.
• Noise level could be moderate to loud in work environment
• Ability to work in stressful environment and deal effectively with stress.
• Ability to perform duties and adapt to flexible work schedules as established by management

TRAVEL REQUIREMENTS

• Normal travel - ability to travel to job related activities such as client services provision, meetings, training, and workshops, both in and out of the service area.
• Must be able to travel by air as needed to attend training, conferences, and related activities.