What are the responsibilities and job description for the Family Service Counselor position at Roman Catholic Diocese of Tucson and Affiliated...?
DIOCESE OF TUCSON CATHOLIC CEMETERIES
JOB DESCRIPTION
JOB DESCRIPTION
Job Title: Family Service Counselor Exempt Status: Non-Exempt
Department/Location: Diocese of Tucson Catholic Cemeteries, Tucson, AZ
Status: Full Time
Primary Function: Under the direction of the Family Service Manager, the primary responsibility of the Family Service Counselor is to offer and sell cemetery products and services to all individuals and families who are candidates for cemetery arrangements. The Employee shall be a minister of the Gospel and Catholic Teaching both academically and behaviorally while at work and in his/her personal life, “…Live in a manner worthy of the call you have received.” (Eph. 4:1)
Essential Duties and Responsibilities:
Primary Function: Under the direction of the Family Service Manager, the primary responsibility of the Family Service Counselor is to offer and sell cemetery products and services to all individuals and families who are candidates for cemetery arrangements. The Employee shall be a minister of the Gospel and Catholic Teaching both academically and behaviorally while at work and in his/her personal life, “…Live in a manner worthy of the call you have received.” (Eph. 4:1)
Essential Duties and Responsibilities:
- Support the pastoral and spiritual mission of the Diocese and the Catholic Church.
- Shall abide by Catholic principles in the employee’s professional and private life and shall govern his/her professional and private life in strict accordance with Catholic morals and principles to demonstrate complete adherence to Catholic moral strictures.
- Performs in support of the Catholic Cemetery’s Mission.
- Interacts with Families to provide accurate information in response to inquiries about products and services and to handle and resolve complaints, orders or contracts.
- Educates Families on the options and products available based on Families’ needs and interests.
- Writes and records orders for property, merchandise, and services.
- Attends their Families Cemetery Services and provides guidance to the Funeral Directors
- Provide ongoing support to Families after Sales and Burial in order to resolve concerns and maintain rapport.
- Record Families interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Conforms with all Cemetery policies and local, state and federal laws relating to the handling of human remains.
- Provide support to management and administrative personnel as necessary.
- Perform other duties as assigned by the Family Service Manager
Physical / Mental Requirements: Requires coordination and manual dexterity, normal mental and visual ability; ability to lift as required in normal office environment. Exposure to outdoor activities.
Required Activities: Walking, sitting, standing, stooping, reaching, talking, hearing, carrying, and keyboarding. Withstand exposure to extreme temperatures when providing coverage for one (or more) burial services.
Basic Qualifications:
Required Activities: Walking, sitting, standing, stooping, reaching, talking, hearing, carrying, and keyboarding. Withstand exposure to extreme temperatures when providing coverage for one (or more) burial services.
Basic Qualifications:
- A working knowledge of and a strong commitment to the mission of fostering lay leadership in the Catholic Church. Must be in full communion with the Church.
- Possess a valid driver's license and access to an insured automobile.
- Attention to detail and well organized.
- Perform multiple tasks simultaneously and work with a sense of urgency.
- The ability to successfully complete a criminal history and background check.
- Excellent communications skills including written, verbal, and presentation skills.
- Ability to maintain confidentiality with regards to records and services
- Project management skills and ability to manage multiple projects simultaneously.
- Professional bearing and clean and neat personal appearance
- Education and Experience:
- Post high school sales training or education or equivalent cemetery sales experience.
- Two years’ experience in sales or customer service field
Education and Experience:
- Post high school sales training or education or equivalent cemetery sales experience.
- Two years’ experience in sales or customer service field
Other Skills and Abilities:
- Bi-lingual (Spanish, English) preferred.
Covenants of Employment:
Cemeteries are a Roman Catholic religious organization and that all employees are expected to respect and conduct themselves in accordance with the values, teachings and morals of the Roman Catholic Church and by Arizona state law. Under the “Zero Tolerance Policy”, no one will be knowingly assigned or retained to serve when that person is determined to have engaged in the abuse of a minor or to have violated boundaries in dealing with minors.
Cemeteries are a Roman Catholic religious organization and that all employees are expected to respect and conduct themselves in accordance with the values, teachings and morals of the Roman Catholic Church and by Arizona state law. Under the “Zero Tolerance Policy”, no one will be knowingly assigned or retained to serve when that person is determined to have engaged in the abuse of a minor or to have violated boundaries in dealing with minors.
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