What are the responsibilities and job description for the Service Advisor position at Ron Hoover?
Ron Hoover Companies, with locations across the state of Texas, is looking for a highly motivated Service Advisor to add to its growing Service Team in San Antonio, Texas.
Qualified candidates will have a proven track record of working face-to-face with customers, assisting them in getting their problems solved, making them feel good about the service they’ve received, and keeping accurate records of the work that was done.
Job Responsibilities:
- Greet customer professionally and work to build a good customer relationship that builds confidence in our products and services.
- Work with customer to determine service needs. Refer to service history, inspect unit, and recommend additional needed service, where appropriate (e.g. maintenance work, parts and accessories), to ensure complete customer satisfaction.
- Schedule customers for specific drop off and pick up times.
- Accurately estimate and document all work and associated charges on the RO. Confirm how costs will be covered – by customer, through warranty/extended warranty, or company policy.
- Issue RO to Service Technician to get work order completed.
- Keep customer informed and updated on the repair status of their unit, including parts on order and status of total cost of the repair.
- Once completed, verify that quality control audits have been done to ensure 100% completion of the work according to the customer’s agreement.
- Close work orders in a timely manner.
Compensation:
This position offers competitive pay and bonus structure, based on experience.
Benefits:
- Health, Dental & Vision Insurance
- Supplemental Insurance
- Paid Time Off
- Ample opportunity for growth
Experience a plus, but not required.
If you believe you possess the drive and enthusiasm to be successful in this position, please submit your resume!
EOE/M/F/D/V