Wellness Concierge Lead

If you believe lives can be changed with holistic health care, we want to meet you. You’re a connector, a facilitator, a community builder. You’re astute at personalized service and member relations. You have a sense of purpose around health and wellness (you may even have a story around it) and you are inspired to share it. If you have the opportunity to change a life today, you will. You believe in the power of natural medicine –and you view health holistically –physically, mentally, emotionally. You understand that the pursuit of health and wellness can be a circuitous journey as clients navigate the chapters of their lives.  Consequently, you are open, accepting and non-judgmental–providing a safe and compassionate place for our clients to ‘be well’.

Position Summary:

The Wellness Concierge Lead Assist will serve as the first impression for Root – the gatekeeper and the concierge for our customer experience. They will initiate an amazing guest experience and maximize scheduling opportunities during phone calls, guided tours, check-in and check-out and other tasks as assigned.  The main objective of the Wellness Concierge is to provide a high-touch, personalized experience to our customers that results in increased frequency and retention.

Who we are looking for:

· Superior Customer Service

· Dependable, punctual, passionate and goal driven

· A team player who has patience

· An excellent communicator

Oversees:

· Wellness Concierge/Front Desk Team

Responsibilities:

Team management:

· Manage the team schedule, lunches, breaks, as well as keeping the team up to date on promotions, retail products, any policy changes, and cross training team on services offered at Root.

· Leads daily huddles, monthly huddles, and attends weekly meeting with Ops Mgr and CEO to discuss performance goals, facilities request, and marketing strategy support for the team.

· Manage the daily schedule through Mind Body

Sales & Performance:

· Monitor emails, replies to appointment requests, cancelations, and questions.

· Handle all client outreach including drafting up root promotions

· Set sales & monitor team performance, coach and mentor team members for retail and client satisfaction

· Create tracking system for daily sales goals, weekly metrics

Inventory & Facilities:

· Maintain cleanliness of Root common areas, adhering to the highest standard of sanitation and presentation within the front desk and common areas of Root.

· Handle client complaints, and customer escalations for booking or appointments.

Community relations & Onboarding:

· Partake in event planning and community building for Root.

· Assist in the hiring of new staff; on-boarding, orientation, and modality training, as well as partake in 90 day reviews with Lead.

Preferences:

· 2-4 years experience in a supervisor or lead retail / spa role

· Extensive knowledge of spa services and medical treatment modalities

· Naturally enthusiastic to drive sales and growth 

Benefits:

· Bonus Opportunity

· Personal Time Off (PTO)

Complimentary Yoga and discounted Root Services 

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour with monthly performance bonuses 

Hours: Full time (includes weekends)

COVID-19 considerations:
As a Health Care facility, we are in compliance with the CDC and Oregon State mandates, upholding the required covid-19 vaccination status and mask requirements.