Customer Service Representative, Personal and Commercial Lines

• Job Overview

We are looking for a dedicated Customer Service Representative to manage and support all aspects of Personal and Commercial Lines insurance policies. In this role, you will be a key contact between clients, producers, carriers, and other stakeholders, ensuring seamless policy administration and excellent customer service.

Primary Objectives

• Performs related work as required in the office from 8:00 am-5:00 pm (negotiable) Monday-Friday. This is a full-time position and must reach at least 32 hours to qualify for company benefits.
• Administration of all aspects of Personal and Commercial Lines insurance policies.
• Assist in the planning and development of information systems and data in support of Personal and Commercial Lines insurance claims and policy management.
• Serve as a point of contact and liaison with internal and external constituencies on Personal and Commercial Lines insurance policy and claims functions.

Responsibilities

• Respond to all client, producer, or carrier rep calls and e-mail within 4 hours.
• Oversee and manage collection and maintenance of claims data and records. Input claims and send to carriers.
• Monitor large loss activity for prospects and advise producers of large audits/claims or endorsements.
• Review issues of certificates of insurance.
• Handle invoicing on agency-billed policies.
• Handle billing questions for insureds. Prepare past-due reports and advise producer of any down payments or installment payments that have not been received.
• Process requests for endorsements/claims and send to carriers.
• Coordinate providing information to producers, insureds, adjusters, and carriers. (e.g. verify coverage for insureds, print summaries of insurance, billing questions, process name changes, auto changes, etc.)

New Business

• Assist producer and Marketing with applications for prospects.
• Assist in preparing correspondence to obtain loss runs from carriers if requested by either the Producer or Marketing.
• Bind account and issue binders immediately when given binding instructions and down payment from producer.
• Send issuing instructions to carriers along with down payment received from producer.
• Process premium invoices. Obtain quotes and set up premium financing if needed.
• Issue certificates of insurance, state filings, auto ID cards, and state posting notices.
• Mail all documentation to insured along with any additional correspondence requested by producer. Responsible to ensure all documentation is complete and accurate before giving to insured and that information is mailed out on time.

Renewal Business

• Print out future application, order loss run, MVR, etc. for Marketing or Producer on account they want remarketed. Give application and information to Producer within 5 working days to review and make any changes/corrections they want made or to complete any application questions.
• Assist Producers and Marketing with application and/or enter completed application into system.
• Complete renewal proposal for producer on accounts that are not remarketed. Review for accuracy or changes and give to agent to mail out. CSR responsible for the accuracy. Create summary of insurance to clearly identify changes to the new policy that are different from the previous policy.
• Upon program selection by Producer, responsible for creating proposal and summary for Producer to submit to client at least 2 weeks prior to X-date.
• Bind account and issue binders immediately when given binding instructions and down payment from Producer.
• Send issuing instructions to carriers along with down payment received from producer.
• Process premium invoices. Obtain quotes and set up premium financing if needed.
• Issue certificates of insurance, state filings, auto ID cards, and state posting notices.
• Mail all documentation to insured along with any additional correspondence requested by producer. CSR is responsible to ensure all documentation is complete and accurate before giving to insured and that information is mailed out on time.

Requirements

• Bachelor's degree with 3-5 years’ experiences directly related to the duties and responsibilities specified. OR Five or more years’ relevant work experience, which includes Customer Service and/or sales of insurance services.
• Familiarity with the AMS system (preferred)
• experience with both commercial and personal lines
• PC experience, particularly word processing, spreadsheet and presentation software.
• Property & Casualty insurance producer’s license.
• Account Management System experience (preferred).
• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions
• Strength to lift up to 10 pounds.
• Walking, standing, hearing, seeing, sitting, grasping, lifting, and typing.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies.
• Knowledge and understanding of the principle and procedures for the processing of Commercial Lines insurance claims.
• Ability to investigate and analyze information and to draw conclusions.
• Ability to assess the relative terms and conditions of Commercial Lines insurance policies.
• Skill in organizing resources and establishing priorities.
• Ability to use independent judgment and to manage and impart confidential information.
• Skill in the use of computers and related software applications.
• Ability to communicate effectively, both orally and in writing.
• Ability to develop and maintain record keeping systems and procedures.

Join us as we strive to provide outstanding service to our clients while fostering a supportive work environment for our team members.

EQUAL EMPLOYMENT OPPORTUNITY

Ross Nesbit Agencies is committed to the principles of Equal Employment Opportunity. We believe our continued success depends on the full and effective utilization of qualified persons regardless of race, color, creed, religion, national origin, sex, age, mental or physical disability, marital status, Vietnam era veteran or disabled veteran, sexual orientation, gender identity, status regarding public assistance, membership or activity in a local commission or familial status. All employee recruiting, hiring, training, compensation, benefits, tuition aid, transfers, promotions, social or recreational programs and on-the-job treatment are to be administered without regard to any protected status in accordance with this policy. Every employee is expected to comply with the spirit and intent of the Equal Opportunity Act of 1972.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Le Sueur, MN 56058 (Required)

Work Location: In person

Salary : $40,000 - $50,000