What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at Roto-Rooter Sewer & Drain?
Position requires good written and verbal communication skills and the ability to handle a high volume of intense customer interaction. Computer skills are desired as well as the ability to work with others. This position demands excellent customer service skills, attention to details, professional appearance and a proven track record. The chosen applicant will be based out of the corporate office in Bloomsburg and will report to this office.
Responsibilities include:
Customer service skills
Answer phones in a timely, courteous, and professional manner
Gather accurate information from callers and maintain contact with callers when necessary to obtain in-progress information and enter in to the computer program.
Utilize critical thinking skills, problem solving abilities, and exercise good judgment when completing tasks in an efficient, effective, and productive manner.
Active listening skills, oral/written comprehension, and commitment to ensure professional and quality service for our customers.
Must be able to spend long periods of time on the phone as well as seated.
Skills Desired:
- Ability to evaluate a situation and determine the appropriate level of response needed.
- Ability to remain calm and function appropriately during stressful situations.
- Ability to establish and maintain effective working relationships.
- Ability to successfully work in a multi-tasking environment with constantly changing priorities.
- Ability to read maps and provide directional information.
Salary: Based on Experience
Schedule:
- Fulltime: M-F
*
Job Type: Full-time
Schedule:
- 10 hour shift
- 8 hour shift
Work Location: One location