Sales Consultant

Ed Kardon's 24 Auto Group is one of New England's fastest growing, family-owned automotive groups. We currently represent Nissan, Chrysler, Dodge, Jeep, Ram, Subaru and GMC products. With 11 dealerships in Brockton, Mansfield, Easton, Somerset, Dartmouth, East Providence and Westborough, we are well-positioned to meet the transportation needs of our current and future owners.

POSITION SUMMARY

The Sales Consultant is directly responsible for selling new and used vehicles at the dealership in a professional manner that is consistent with Route 24 Auto Group’s core philosophies, principles, and values. The gross profit, volume and customer satisfaction standard will be set by management.

The Sales Consultant will be held accountable to:

• Support the company mission, realizing that business is built on customer satisfaction, employee satisfaction and profitability. Commit to providing best in industry customer service to every customer.
• Ensure that all company policies, procedures, programs, and strategies are followed and executed effectively.
• Implement effectively all the duties, responsibilities, and requirements outlined in this job description.
• Set a professional standard that always reflects favorably on Route 24 Auto Group.
• Reports any situation or condition that would jeopardize the safety, welfare, or integrity of the dealership, its customers or employees to management

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Use the Sales process 100% of the time.
• Develop and maintain productive working relationships with all employees and commit to having a positive attitude as well as encouraging the same with co-workers.
• Always provide accurate information to your customers and managers.
• Always provide your customer with all of the information they need to make an informed buying decision. Present a multi-payment worksheet for to every customer. Ensure every customer is loaded into SYSTEM with 2 phone numbers and an email address with appropriate sourcing
• Commit to every customer talking to a manager before they leave the dealership while in process of working a deal and make certain every customer gets an exit T/O after they purchase as well.
• Manage the entire delivery process of the vehicle,

• Confirm that the vehicle has all the necessary equipment installed several hours prior to delivery.
• Arrange for used vehicle safety check at least 4 hours prior to scheduled delivery to the customer. N/A Dealership responsibility
• Make sure the vehicle is fueled then cleaned inside and out to dealer standards one hour prior to delivery.
• Verify that all documents are signed correctly and that all moneys due to dealer are collected prior to the customer taking physical delivery. Ensure all trade titles are collected. A manager is to inspect all paperwork before a customer takes physical delivery of their vehicle.
• Make sure the customer understands all the features of their new vehicle. Perform New vehicle deliveries to manufactures and dealership requirements.
• Understand state specific registry laws pertaining to vehicle delivery and registration laws
• Arrange for accurately completed registration documentation. Contact the customer as soon as the registration arrives.
• Introduce the customer to a service consultant before delivery.
• Make sure that the owner’s manual is completed, the vehicles warranty is explained, and the maintenance schedule is understood.
• Cover the new vehicle customer satisfaction survey with every customer stressing the importance of 100% satisfaction.