What are the responsibilities and job description for the Housekeeper (Full Time / Shift - Varies) position at Route 66 Casino Hotel?
Job Description
Position Title: Housekeeper
Department: Hotel
Employment Classification: Non-Exempt
Position Summary/General Description:
A Housekeeper provides a lasting first impression filled with the highest quality of hospitality service by ensuring guestrooms and public areas are cleaned to standard, anticipating guest(s) needs, and exceeding expectations. The Housekeeper also reports any maintenance deficiencies and handles guest requests or complaints.
Expectations:
Position Title: Housekeeper
Department: Hotel
Employment Classification: Non-Exempt
Position Summary/General Description:
A Housekeeper provides a lasting first impression filled with the highest quality of hospitality service by ensuring guestrooms and public areas are cleaned to standard, anticipating guest(s) needs, and exceeding expectations. The Housekeeper also reports any maintenance deficiencies and handles guest requests or complaints.
Expectations:
- Adheres to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
- Acts as a role model within and outside the casino.
- Maintains a positive and respectful attitude toward customers and co-workers.
- Consistently reports to work on time prepared to perform duties of position.
- Clean and service assigned rooms, hallways and public areas according to established standards, allocated time frame and procedures including, but not limited to: vacuuming, dusting, scrubbing, sweeping, emptying trash, disinfecting, deodorizing, bed making, cleaning and sanitizing bathrooms (e.g., removing soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor), kitchen areas, room refrigerator, coffee maker, cups, etc.
- Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
- Practice safety standards at all times keeping the property safe for guests and co-workers. Report any injuries or unsafe conditions to the person-in-charge immediately.
- Practice the one minute self-inspection procedure in all rooms and take appropriate action to correct any guest room issues prior to occupancy. Report maintenance related issues to the housekeeping lead.
- Replace bathroom amenities, facial/toilet tissue, coffee, cups, etc. in correct amounts and location.
- Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
- Notify lead/manager when service is complete so rooms may be sold or occupied.
- Develop a thorough knowledge of hotel staff, services, room locations, amenities, surroundings (i.e. gift shop, restaurants, theater, etc.), providing accurate directions and information for guest inquiries about promotions and special events.
- Report lost and found items by notifying lead to assure fast communication to guest(s) when possible.
- Organize and maintain a guest friendly housekeeping cart and storage area. Transport cart with cleaning supplies, amenities and linens to assigned rooms and position securely, always blocking entrance to rooms.
- Practice secure key control at all times.
- Properly transports all trash and soiled linen to designated areas.
- Maintain a clean, safe, hazard-free work environment within areas of responsibility. Be aware of cleaning chemicals and how to respond to unexpected exposure of the product to eyes or open body services.
- Work well under pressure while being flexible and setting priorities on work assignments.
- Use discretion and maintain confidentiality when handling sensitive information.
- May be called upon at times to inspect each assigned guest room, prior to occupancy, to ensure cleanliness and appearance while maintaining records of each room inspected.
- Resolve problems/conflict in a diplomatic and tactful manner.
- Maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays.
- At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors).
- Handle all housekeeping related requests, complaints or service recovery issues in a prompt and professional manner. Request lead assistance when needed.
- Perform additional duties and responsibilities as necessary or assigned.
- High School Diploma or GED Certification preferred.
- Previous housekeeping experience in a hotel, hospital or casino preferred.
- None.
- Use a carpet extractor, small area extractor, carpet and spotter extractor, wet/dry vacuum, and vacuum.
- Requires the ability to balance/climb, bend over, crouch/stoop, hear, kneel, reach overhead, stand, turn/twist, walk, repetitively use hands, carry 1-25 lbs., and push/pull and lift 25-50 lbs. 51-100% of the time.
- Requires the ability to crawl, talk and slide/transfer 1-25 lbs. 25-50% of the time.
- Requires the ability to push/pull and lift 1-25 lbs. 1-24% of the time.
- Requires the ability to carry and slide/transfer 25-50 lbs. 1-24% of the time.
- Requires the ability to carry 50 lbs. 1-24% of the time.
- Requires the ability to solve problems 51-100% of the time.
- Requires the ability to organize, plan, make decisions, interpret data, read and write 1-24% of the time.
- None.
- The job is performed indoors with exposure to loud noises, hot/cold temperatures and fumes (e.g., cigarette smoke).
- Must pass background check through the Pueblo of Laguna’s Gaming Control Board.
- Must pass a pre-employment alcohol/drug screening.
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