What are the responsibilities and job description for the Veterinary Receptionist position at Rowland Veterinary Services?
Rowland Veterinary Services is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.
In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.
This schedule for this position is flexible and we are open to full-time or part-time (minimum 2 days per week).
Full-time benefits and compensation:
- Compensation: $13-$15 hour, based on experience and skillset
- Health package: Medical, dental, and vision insurance
- Life insurance and disability
- Employee Assistance Program
- 401k options
- Pet discounts
- Career development
We’re Looking For:
- Team players with exceptional communication and multi-tasking abilities
- Detail-oriented individuals with great organizational skills
- Personable and professional individuals who enjoy connecting with clients as well as the team
- Individuals who take the initiative and are willing to lend a helping hand
- Veterinary professionals who have a passion for helping animals
- Individuals with veterinary software knowledge and/or prior experience working with animals
Get to know us:
We are a growing, 2.5-doctor, mixed animal practice that is committed to client communication and treating pets with loving care during every check-up, procedure, and surgery. Our hospital is a well-oiled machine, where doctors trust the support staff team and fully utilize each teammate to their fullest capabilities, which is perfect for our fast-paced atmosphere. Each staff member is eager to help throughout the practice and we welcome positive, humorous, and hardworking personalities.
We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Veterinary experience: 1 year (Preferred)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $13 - $15