What are the responsibilities and job description for the Assistant Front Desk Manager position at Royal Caribbean Group?
The Assistant Front Desk Manager helps deliver industry-leading customer service to our guests by supervising, motivating, and coaching members of the Guest Services team. He/she provides a variety of services in the Guest Services desk; helps balance the operational needs between the Financial and Guest Services divisions; oversees and plans a balanced front desk schedule; and ensures maximum compliance with all internal requirements and external authorities. Candidates must have front-of-the-house supervisory experience in an upscale cruise line, hotel, or resort as well as working knowledge of US cash handling procedures and foreign exchange.