What are the responsibilities and job description for the Housekeeping / Public Area Attendant / Cleaner | Celebrity Cruises position at Royal Caribbean Group?
POSITION SUMMARY:
Celebrity Cleaner, or individually by area Public Area Attendant/Crew Area Attendant/Night PA Attendant/Pool Attendant/Retreat Attendant owns the guest experience in the area assigned, offering a seamless execution of premium service and cleanness that is both exceptional and memorable. Celebrity Cleaner must possess outstanding hospitality and communication.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Maintains areas assigned in a clean and orderly condition by performing the following essential duties and responsibilities during scheduled shift (day or night).
- Reports to their workstation assignment on time and properly groomed and dressed according to standards. This includes a clean uniform, name tag, and any other uniform related item (belt, hat, etc.).
- Operates steam cleaning equipment, scrapers, brooms and a variety of hand and power tools. Uses a variety of cleaning agents and chemicals. Mixes water and detergents or acids in container to prepare cleaning solutions, according to specifications.
- Cleans public bathrooms, elevators, offices, corridors, public areas, and crew member quarters.
- Cleans, maintains, and replenishes towels and amenities in the Spa area including bathroom, lockers, showers, gym area, gym equipment, and reception area if assigned.
- Cleans carpet, upholstery, floor, walls, ceilings, draperies, windows, and room accessories to remove effects of smoke, dust, water, and other damage such as dirt, soot, stains, mildew, and excess water and moisture.
- Sprays or fogs carpet, upholstery, and accessories with fabric conditioners and protectors, deodorizers, and disinfectants.
- Dusts furniture, and washes windows, walls, ceilings, woodwork, and door panels. Polishes brass and other metal fixtures.
- Notifies management of the malfunction/maintenance issues in public/crew areas.
- Maintains cleaning supplies and equipment in good working order. Reports directly to management when equipment is malfunctioning.
- Maintains current knowledge of the ship’s regular events and special functions by reviewing all available data, (daily programmer, etc.), to provide guests with accurate information to answer questions.
- Assists the food service personnel in the collection of soiled glasses, china, cutlery, etc. throughout the vessel and transports to designated collection areas.
- Assists the Room Service team on delivering breakfast orders and collection/dish out process.
- Empties and cleans wastebaskets and ashtrays and transports trash to disposal area.
- Transports guest’s luggage to assigned areas during embarkation and disembarkation.
- Handle ship stores on loading days, as scheduled by management and supervisor.
- Assist the inventory team if needed with loading of the store as assigned by supervisor.
- Assists on the gangway/tender/pier operation as assigned by the supervisor.
- Debark operation assists with wheelchair assistance team.
- Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, to assist guests and crew members with inquiries.
- Attends meetings, training activities, courses and all other work-related activities as required.
- Performs duties related to any OPP (OUTBREAK PREVENTION PLAN) situation onboard.
- Assists in the main laundry when needed/assigned by the supervisor.
Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard crewmembers will be required to perform any other job-related duties assigned by their supervisor or management.
REQUIREMENTS:
- More than 6 months of cleaning experience in a luxury environment
- Knowledge of using and mixing a variety of cleaning agents and chemicals
- Ability to operate steam cleaning equipment, vacuum cleaner, and various hand and power tools
- Proficiency in Spanish or European languages
- Demonstrate excellent customer service skills
