What are the responsibilities and job description for the IT Help Desk Technician position at Royal Technologies Corp.?
Who We Are
Royal is a diverse manufacturer of injection molding, urethane foam and assemblies. We serve the automotive, furniture, and consumer products industries. People who succeed at Royal are those who share the values of our company: Integrity. Stewardship. Teamwork. Hard work. Excellence.
We're committed to being the employer of choice. Our goal is to build a culture of commitment where everyone is respected and valued. Where everyone participates. Where everyone matters. We give our employees the responsibility -- and the authority -- to make decisions. We try to provide the best possible work environment. We encourage creativity. We applaud ingenuity. We reward problem solving.
What You’ll Do
The Help Desk Technician will provide front-line support to our internal customers and work on a variety of technology projects. This position is onsite at our Hudsonville facility.
Responsibilities
Royal is a diverse manufacturer of injection molding, urethane foam and assemblies. We serve the automotive, furniture, and consumer products industries. People who succeed at Royal are those who share the values of our company: Integrity. Stewardship. Teamwork. Hard work. Excellence.
We're committed to being the employer of choice. Our goal is to build a culture of commitment where everyone is respected and valued. Where everyone participates. Where everyone matters. We give our employees the responsibility -- and the authority -- to make decisions. We try to provide the best possible work environment. We encourage creativity. We applaud ingenuity. We reward problem solving.
What You’ll Do
The Help Desk Technician will provide front-line support to our internal customers and work on a variety of technology projects. This position is onsite at our Hudsonville facility.
Responsibilities
- Monitors and maintains the organizational computer system's daily performance.
- Provides technical support, troubleshoots and resolves urgent technical issues, while responding to help requests in person and by phone.
- Identifies and escalates complex issues to management.
- Compiles daily or weekly issues log for management.
- Compiles daily or weekly issues log for management.
- Installs and repairs computer hardware and software, cleans computers, and runs diagnostic programs.
- Writes user manuals and trains staff as needed.
- Associate's degree in an IT field preferred and 1 year experience
- Working knowledge of Google Workspace and Chrome OS is strongly preferred
- Experience with Microsoft Windows, and VMWare Horizon is a plus
- Excellent customer service skills
- A true passion for technology
- Weekly pay
- Quarterly bonuses based on profitability
- Ownership in the company through our ESOP plan (Employee Stock Ownership Plan)
- Outstanding medical insurance
- On-site wellness facility available 24 hours a day