What are the responsibilities and job description for the Freight Broker Operations Manager position at Rozafa Transport Inc?
Job Summary:
As the Freight Brokerage Operations Manager, you will lead the Freight Brokerage Division by driving operational efficiency, growing the customer base, and achieving gross margin goals. Your role will involve mentoring staff, optimizing operational processes, and fostering customer relationships to secure and manage profitable transportation solutions.
Responsibilities
- Team Leadership and Mentorship:
- Lead, and mentor the Transportation Office to foster a high-performance, fast paced environment.
- Provide support and training to ensure operational success.
- Customer Development and Relationship Management:
- Build and nurture relationships with existing and potential customers.
- Identify and convert new opportunities into contracts and spot market lanes.
- Support the Transportation Sales Team in executing customer growth strategies.
- Operational Efficiency and Growth:
- Streamline and optimize operational processes to improve efficiency and reduce costs.
- Drive growth in volume, revenue, and gross margin for current and new customers.
- Ensure operational goals align with branch revenue and gross margin targets.
- Strategic Planning and Implementation:
- Develop and maintain strategic plans for Carrier On-Boarding & Compliance.
- Oversee Carrier Sourcing and Pricing Strategies to ensure competitive offerings.
Qualifications
Bachelor’s degree in Business, Logistics, Supply Chain, or a related field (preferred).
• 5 years of experience in freight brokerage operations, logistics, or a related field.
• Proven leadership experience with the ability to mentor and develop staff.
• Strong relationship-building skills and a customer-focused mindset.
• Excellent organizational and problem-solving skills.
• Proficiency in transportation management systems (TMS) and related software tools.