What are the responsibilities and job description for the Hospitality Security Staff - Late Nights, Evenings position at RPM Seafood?
Hiring Immediately: Security Staff!
Benefits:
- BCBS health insurance & other options including dental
- Employee Assistance Program (EAP)
- Restaurant discounts
- Opportunities for career growth
Building on the culinary successes of RPM Italian and RPM Steak, RPM Seafood features the truest expression of the world's best fish and seafood paired alongside the brand's well-established steak program, award-winning wine lists and impeccable service. With panoramic views of the Chicago River, the restaurant includes floor-to-ceiling windows, a second-floor mezzanine with two private terraces and a spacious main floor patio, all providing a waterfront backdrop from practically every vantage point.
Join the Lettuce Entertain You team! Our 100 restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
EOE. We participate in E-Verify / Participamos en E-Verify
Security Staff are responsible for maintaining the safety of guests and employees, carding guests, escorting disruptive guests from the restaurant and monitoring restaurant crowds.
Essential Functions
- Maintain safety of guests and employees and card guests entering the restaurant
- Available to work a variety of hours, days and shifts, including weekends
- Safely and effectively use and operate all necessary tools and equipment
- Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
- Ability to multi-task calmly and effectively in a busy, stressful environment
- Work in a confined, crowded space of variable noise and temperature levels
- Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
- Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces
Key Responsibilities and Duties
- Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
- Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy
- Follow carding/identification guidelines, according to state and restaurant specifications
- Determine accurate wait times and communicate to Managers and Hosts
- Organize lines outside of the restaurant and cordially inform guests of any wait time
- Immediately communicate any issues with questionable guest behavior, lines, wait times, special needs, etc. to Management
- Serve as backup to Management with handling any guest issues, disruptive or unruly guests
- Maintain an accurate head count of guests who enter the facility
- Ensure that all pathways and fire exits are clear at all times
- Proficiency in the use and operation of all necessary tools and equipment, including radio equipment
- Comply with all safety and sanitation guidelines and procedures
- Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- Get along well with others and be a team player
- Other duties will be assigned as needed
