What are the responsibilities and job description for the Credit Specialist position at RSR Group?
POSITION SUMMARY:
This position focuses on maximizing accounts receivable turns and collecting payments. The candidate will use provided research tools, independent judgment, and aged receivables reports to manage an extensive portfolio of receivable accounts. The Credit Specialist is responsible for collection on delinquent accounts, reviewing credit override requests, and addressing internal and external customer inquiries concerning account balances.
REGULAR DUTIES AND RESPONSIBILITIES:
Contacts customers via phone, email, and mailings to collect payment for past due amounts.
Reviews daily aging report for assigned accounts receivable portfolio and identifies/prioritizes customers requiring follow up, then performs proper follow-up on all collection efforts to reduce Days Sales Outstanding and minimize the percent of receivables that are past due.
Handles customer inquiries and provides customer service, including initiating customer payments via ACH, and providing account reconciliations and account statements when requested.
Researches and addresses inquiries of payment discrepancies on customer accounts and resolves cash application issues.
Updates regularly scheduled department delinquency reports.
Keeps management informed of key developments on accounts.
Reviews credit override requests frequently throughout the day and approves orders, as warranted.
Develops relationships with internal and external customers and works closely with cross-functional counterparts in the Sales and Accounts Receivable Departments to address cash application, credit limit, and collections issues on customer accounts.
Analyzes credit limits on customer accounts as needed and forwards recommendations to the Credit Manager for review.
Documents customer communications in the system.
EMPLOYEES SUPERVISED: None
QUALIFICATIONS:
The Credit Specialist must have one year of prior collections or accounts receivable experience with a strong preference for business-to-business (B2B) collections and effective verbal and written communication, multi-tasking, problem-solving and time management skills. The Credit Specialist must be team-oriented, self-motivated, and able to work independently and meet deadlines. This individual must be organized with a strong attention to detail. This position requires proficiency with Outlook and knowledge of Excel and Word. The individual must have an understanding of math and be able to enter data quickly and accurately into the computer via a keyboard.
Physical demands:
While performing the duties of the Credit Specialist, the employee is regularly required to talk and hear. The employee is frequently required to walk, sit, use hands to finger, handle, or feel and reach with hands and arms. Specific vision ability required include close vision, distance vision, peripheral vision and ability to adjust focus.
The physical demands of this job are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DUTIES AND RESPONSIBILITIES MAY BE ADDED, DELETED, OR CHANGED AT ANY TIME AT THE DISCRETION OF MANAGEMENT, FORMALLY OR INFORMALLY, EITHER VERBALLY OR IN WRITING.
Salary : $37,400 - $47,300