What are the responsibilities and job description for the Dispatch Support Coordinator position at Ruan Transportation Management Systems?
On-site position located in Ankeny, IA.
Schedule: Monday-Friday 10:30 PM-6:30 AM
Ruan presents a great opportunity within the new Extended Operations Center that is changing the way Ruan does their business. Our team members will be trained to provide seamless support and business continuity to Ruan's operations team members and customers outside of traditional work hours and provide services that can be more efficiently completed by a centralized team in Des Moines.
Team members will provide central customer service and dispatch support for multiple operations throughout the Ruan network, including drivers, customers, maintenance and operations staff. Assign workload for available drivers, monitor product movements and resolve delivery and scheduling issues. Properly monitor, edit and update the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
Responsibilities:
Education: High School Diploma/GED or equivalent experience
Experience: 1-2 years' experience in Transportation, dispatching, customer service, or other related experience
Schedule: Monday-Friday 10:30 PM-6:30 AM
Ruan presents a great opportunity within the new Extended Operations Center that is changing the way Ruan does their business. Our team members will be trained to provide seamless support and business continuity to Ruan's operations team members and customers outside of traditional work hours and provide services that can be more efficiently completed by a centralized team in Des Moines.
Team members will provide central customer service and dispatch support for multiple operations throughout the Ruan network, including drivers, customers, maintenance and operations staff. Assign workload for available drivers, monitor product movements and resolve delivery and scheduling issues. Properly monitor, edit and update the Ruan transportation management systems to ensure all required operational data is accurately captured in a near real-time manner.
Responsibilities:
- Accurately prepare and process real time data including but not limited to maintaining driver activities in computer systems, driver hours of service, fuel inquiries and other required items. Responsible to update driver and dispatch information into dispatch system real time.
- Respond to customer issues, may include but not limited to looking up information, completing reports and updating orders, recording necessary information and responding to emails.
- Effectively communicate with operations on a regular and timely basis regarding issues impacting the customer and/or their service expectations and commitments.
- Record and maintain an updated computer log of incidences. Manage administrative and customer service responsibilities.
- Assist operations team members and drivers with training and resource material for standard operational processes and procedures as necessary.
- Perform other job related duties and special projects as required.
Education: High School Diploma/GED or equivalent experience
Experience: 1-2 years' experience in Transportation, dispatching, customer service, or other related experience
- Requires excellent oral and written communication skills. Must be able to provide good customer service and problem-solving abilities. Must be dependable, reliable and able to work independently in a fast-paced environment. Needs strong organizational, prioritization, and multitasking skills.
- Employee should have some knowledge in DOT rules and regulations.
- Strong computer skills including MS Office Suite (Word, Excel, Outlook) and ability to learn to work on various software required.