Part Time General Manager

Overview
You are an Ellensburg resident with a management background who is looking to be part of a professional environment, without the 40 hour per week grind. Competitive compensation commensurate with experience level.

RufusTech is a Managed Services Provider, or IT Service Provider. Whatever you like to call it, we are a technology consulting firm solving IT problems and keeping systems running smoothly for a diverse group of valued clients. We are all about discipline, persistence, and having a lasting impact on the clients we serve in our community and the team we represent.

You are a person who:

• is outgoing, personable, great with people: colleagues and clients alike
• enjoys tackling customer relations challenges
• makes the effort to up your game by learning from experiences and refining and improving your approach
• identifies and corrects shortcomings in processes and procedures
• makes lasting contributions to your workplace
• helps the team recover from setbacks and find alternatives
• is methodical in your approach to all aspects of your work
• has a modern management philosophy
• helps your team accept responsibility for quality of work, results, and customer perception
• is reliable – you can be counted on and your colleagues know and depend upon this

Duties and Responsibilities:

• Participate in daily team meetings to discuss projects in progress along with customer challenges and encourage and mentor colleagues toward viable solutions
• Provide constructive and positive feedback to team members at regular reviews.
• Recruit and onboard new team members.
• Propose refinements to standard operating procedures for increased efficiency and resilience to challenging situations
• Audit company and staff performance metrics, make necessary adjustments to keep profitable
• Hold individual staff members accountable for shortcomings in a constructive yet empathic and encouraging way.
• Periodic meetings with customers to discuss higher level concerns, needs and wants, and the value our services provide to help their business run more efficiently

Qualifications Required:

• Team management experience: Coaching, mentoring, hiring/termination.
• Customer service experience: Ability to communicate quickly, concisely and professionally to clients regarding value of services offered.
• Excellent business communication written and verbal.

Bonus Qualifications that can lead to more hours and/or higher compensation

• Experience in IT Services industry.
• Sales background.

How to Apply:

If this sounds like a place for you to thrive, please apply today!
Submit Resume, References and Essay, including the following:

• Contact information including e-mail and phone.
• All work history including dates of employment.
• Two references including contact information.
• Write an essay answering the following: What are the key challenges managing a small company?
• Recorded audio responses to the following questions submitted by e-mailing in audio clips:

- What motivates you in your professional life?
- What is your management stye and/or role models?

Only complete applications will be accepted.

Pay: $28.00 - $40.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience:

• Management: 3 years (Preferred)
• Customer Service: 5 years (Preferred)
• Technician: 6 years (Preferred)

Work Location: In person

Salary : $28 - $40