Dispatcher

Dispatchers are responsible for communicating with drivers to ensure customers are provided prompt service in a safe and efficient manner. This position receives and responds to customer calls regarding service requests and/or issues and inputs information into a computer for all lines of business (Residential, Roll-off, and Commercial). Dispatchers ensure routes are complete and assist with resolving customer issues and missed stops. The hours and physical demand may vary by location or line of business.

Responsibilities of Position:

• Receive incoming calls from customers, customer service, and sales departments, and handle each with appropriate communication and action.
• Monitor driver hours in accordance with Department of Transportation (DOT) regulations.
• Troubleshoot and resolve service, pick-up and/or delivery issues.
• Assist management with the daily activities of route drivers and ensure routes are completed by assigned driver or utility driver.
• Assign live loads to drivers based on designated route or driver locations.
• Dispatch work orders and perform data entry into computer system.
• Monitor drivers through Global Positioning Satellite (GPS) system entitled GeoTab.
• Act as emergency contact for drivers and communicate with maintenance department for driver issues.
• Manage missed stops by working cooperatively with customer, drivers, and/or office staff to resolve issues.
• Assist with assigning and tracking daily work orders to drivers.
• Ensure drivers complete paperwork in accordance with DOT regulations and company policy.
• Assist in monitoring and enforcing quality and safety standards and ensuring all compliance goals are met or exceeded.
• Maintain and update route sheets. Provide professional interaction with internal and external customers.
• Other duties as assigned.

Skills & Abilities Needed for Position:

• Must possess knowledge of service area, ability to read maps and give directions.
• Ability to communicate via radio system in a professional manner.
• Knowledge of various lines of business preferred.
• Ability to handle a heavy call volume in a professional and efficient manner.
• Must be organized and detail oriented with the ability to multi-task.
• Possess proven analytical/problem solving solutions for the customer and the company.
• Computer proficiency in Windows and Microsoft applications;
• Must possess excellent customer service and data entry skills.
• Must possess professional demeanor and telephone etiquette.
• Perform all tasks in a safe manner and in compliance with all local, state, and federal regulations and company policies.

Additional Working Conditions/Aspects:

• Exposure to residential and commercial waste.
• Ability to work overtime, weekends and/or holidays.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.