Account Representative

Account Representatives are responsible for retraining, upselling, initiating price improvement, and reducing lost business percentages year-over-year with existing accounts for a specific territory.  Responsible for renewing existing customers' service agreements.  The hours and level of responsibility may vary by location or line of business.

Days: Monday - Friday

Hours: 8:00 am - 4:30 pm 

Responsibilities of Position:

• Oversee account management of existing commercial customer base, with focus on customer satisfaction and quality of revenue.
• Retain and develop long-term business relationships with existing customers through proactive customer service, prompt attention and resolution to customer concerns, and timely service agreement updates.
• Conduct personal visits, phone calls, and mailings to existing customers to foster relationships.
• Administer and preserve all price initiatives.
• Secure price increases on unprofitable accounts and/or per schedule.
• Develop and maintain a thorough knowledge of Rumpke's available services, lines of business and pricing structure, while offering additional services to existing customers to increase revenue.
• Respond to service cancellation requests with priority and personal follow-up.
• Utilize the company's Growth Management System (GMS Board) on a daily basis, scheduling and documenting activities, and developing customer profiles.
• Maintain cancelled customer list (prospects) of sales territory, flipping to Outside Sales Representatives for future sales.
• Complete required Customer Service Agreements (unaltered), reports, and other paperwork in a timely manner and in accordance with Company policy.
• Regularly meet with Sales Supervisor or Manager to review weekly sales activities and status of customers.
• Develop and maintain an awareness of market behavior and competitive trends and respond accordingly.
• Occasional work outside of regular business hours as/if needed. This could involve tasks such as urgent emails, or handling work-related issues or calls that may arise.
• Other duties as assigned.

Skills & Abilities Needed for Position:

• Excellent verbal and written communication skills.
• Must be organized with good time management skills.
• Working knowledge of the procurement process.
• Computer proficiency in Windows and Microsoft applications.
• Must have reliable transportation.
• Must be self-motivated and able to work independently to meet or exceed goals.
• Possess strong presentation, negotiation, and closing skills.

Additional Working Conditions/Aspects:

• Possible exposure to high traffic conditions and/or tight driving areas.
• Ability to travel between offices, as required.
• Ability to work flexible hours; overtime, weekends, and/or holidays.
• Ability to work overtime, weekends and/or holidays.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.