What are the responsibilities and job description for the Bilingual Information Technology Specialist position at RUNNER (XIAMEN) CORP.?
Expected Tasks:
- Assist sales representatives in handling EDI issues related to daily order operations for THD/Lowe’s, including but not limited to correcting and rectifying EDI 856 ASN messages, pushing EDI 850 orders into the system, re-pushing EDI 850 orders with errors, and handling exceptions when 3PLs receive EDI data.
- Based on the actual business development of the U.S. company, interface with retail customers regarding EDI order processes, identify gaps, and organize and document any data logic loopholes and deficiencies in the EDI integration established by USRN. Then, propose improvement suggestions.
- Assist the Chinese technical team in compiling, organizing, establishing, and enhancing EDI standard specifications (EDI specifications) for different customer business operations that USRN interfaces with.
- Based on the order models and development needs of U.S. retail customers, understand and analyze the pain points of American employees and teams in operating internal systems of RUNNER Group, including Salesforce, SAP, MRP, etc. Provide feedback and guide the Chinese technical team in system upgrades and improvements.
- Cooperate with and support the Chinese technical development team in EDI/API integration development and improvement with U.S. customers and third-party 3PLs. The integration content includes but is not limited to retail order fulfillment processes, warehouse inventory receipt and inventory checks, and purchase inventory delivery notes. Assist in communication and organization between China and the U.S., as well as daily testing and maintenance.
- Cooperate with and support the development of data integration between USRN's purchase orders and external third-party information, including but not limited to logistics information status and purchase shipment status of purchase orders. Assist in communication and organization between China and the U.S., as well as daily testing and maintenance.
- Handle daily system issues for U.S. employees, such as OA usage, WeCom errors, email problems, Salesforce usage, and MRP/SAP usage inquiries.
- Based on the system requirements arising from the business development of the U.S. company, assist the U.S. and Chinese teams in identifying and evaluating new system resources and matching capabilities.
Requirements
- Over 3 years of work experience in IT technical services.
- Proficient in both Chinese and English.
- Based in the U.S. with a background of long-term living in the country and familiarity with local language and expressions.
- Experience in interfacing with retail customer order systems and a thorough understanding of order types and operational models of local U.S. retail customers, including but not limited to business models such as RDC/DFC/Drop-ship of Lowe’s & The Home Depot.
- A certain level of understanding of U.S. inventory procurement operations and the operations of U.S. 3PLs.
- Familiarity with EDI and API languages.
- Familiarity with system platforms such as SAP, TMS, Salesforce, and WMS.