Process Coordinator

What are we looking for in our Process Coordinator ?

Russell Tobin & Associates is currently seeking a Process Coordinator to work for our client in the Manufacturing and Automotive industry. Apply now for consideration!

Contract: W2, 12-month duration

Location: Plano, TX 75024, United States (Onsite)

Pay Range: $20-23/hour DOE

Brief Summary:

Join our clients Financial Services team, focusing on app-based short-term rentals. As a Process Coordinator, you will support process maturity initiatives and manage vehicle onboarding with the Mobility Operations team. This role encompasses process management, knowledge management, and operations support.

Responsibilities:

Process & Operations Management

• Oversee vehicle onboarding, offboarding, and inventory tracking processes.
• Manage license and title processes, registration tracking, renewals, and vehicle remarketing support.
• Respond to stakeholder inquiries and identify process improvement opportunities.
  
  

Knowledge Management

• Develop standardized responses/templates for customer agents to improve interaction quality.
• Create, publish, and maintain operational documents, job aids, and reference guides.
• Conduct regular reviews with subject matter experts (SMEs) for document accuracy.
• Ensure compliance with legal and brand standards in all documentation.
  
  

Requirements:

Must-Have Qualifications:

• Minimum of 3 years of experience in process management or a related field.
• Proficiency in creating standard operating procedures or similar documentation.
• Advanced skills in MS Excel and PowerPoint.
• Experience facilitating meetings and driving collaboration.
  
  

Preferred Qualifications:

• Fleet management experience.
• Familiarity with call center operations.
  
  

Russell Tobin / Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings plan, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.

Rate/Salary: $20-23/Hour DOE