What are the responsibilities and job description for the Spa Coordinator position at Rusty Parrot Lodge?
SPA COORDINATOR at the BODY SAGE SPA
About the Position
The Spa Coordinator maintains the standards of excellence at the new spa within the iconic Rusty Parrot Lodge. With exceptional communication skills, you ensure every client leaves satisfied and each team member feels empowered. You cultivate a professional, respectful and welcoming environment, fostering the well-being of all spa stakeholders. In the absence of the Spa Director, you act as Manager on Duty and uphold operational efficiency.
Qualifications and Skills
As the Spa Coordinator, you play a pivotal role in ensuring the spa's success both experientially and financially. Serving as the initial point of contact for every client, your warm and professional demeanor enhances their overall experience and encourages repeat visits. You adeptly manage scheduling, ensuring efficiency while maintaining pristine facilities. The ideal candidate thrives as a team player, seamlessly supporting both providers and clients while upholding professional standards. In the absence of the Spa Director or Massage Supervisor, you anticipate and address potential challenges, ensuring smooth operations and exceptional service delivery. As the Manager on Duty, you navigate staff issues, handle scheduling emergencies, and promptly resolve client concerns with grace and confidence, maintaining a calm and competent presence under pressure.
Core Responsibilities
- Manage staff issues efficiently while serving as Manager on Duty, ensuring punctual start times for both providers and clients, and handling emergency shift matters according to guidelines.
- Schedule clients warmly and efficiently through various communication channels, promptly checking them in and out, rebooking sessions, and suggesting home-care products to enhance their experience.
- Resolve challenges adeptly by matching clients with the ideal treatment, provider, and product tailored to their needs, while studying and adjusting schedules to benefit clients, providers, and meet budgetary goals.
- Utilize reservations software proficiently to ensure accuracy, troubleshoot issues, and facilitate top-notch treatments by maintaining well-stocked supplies and assisting providers as needed.
- Conduct frequent walk-throughs to address concerns promptly, maintain expertise in all treatments, products, software, and provider specialties, and ensure cleanliness and organization in common areas.
- Handle financial transactions accurately, manage cash drawer openings/closures, and provide pertinent information on specific and trending concerns to the Spa Director or Supervisor.
Requirements
- Strong guest services track record
- Excellent English communication skills
- Demonstrated aptitude for learning new software
- Capacity to occasionally lift 25 pounds and move swiftly within the facility
- Bachelor’s degree preferred; minimum high school diploma or equivalent
- Current first-aid and CPR certification (may be obtained post-hire)