What are the responsibilities and job description for the Server Assistant position at Ruth's Chris Steak House?
Get ready for the BEST JOB you ever had!
Do you have a passion for preparing the highest quality food that is delighting Guests around the world? Are you interested in being part of a world class team committed to promoting from within and preparing you for a CAREER? If so, this is your opportunity to join the Ruth’s Chris family and join the company that defined The American Steak House in 1965 and continues to set the standard for quality and being a great place to work.
What We Offer: Flexible and predictable scheduling, competitive pay, significant Team Member discounts, competitive health and vacation benefits, an inclusive work environment committed to diversity, structured career development, and growth opportunities.
What We Ask: Come to work each shift with a great attitude and ready to contribute to the success of the team, be willing to learn from your Coach how to excel at your job, and work with us to create an environment where everyone feels welcome and is able to experience the Sizzle that is the Ruth’s Chris experience.
We are looking forward to talking with you.
ESSENTIAL JOB FUNCTIONS:
1. Reports to work on time as indicated on the work schedule. Uniform meets restaurant
requirements and is maintained and clean. Practices positive personal hygiene and cleanliness
habits during all work shifts.
2. Obtains station assignments from hostess/host or Manager on Duty at the start of the work shift,
correctly completes all assigned opening and sidework duties in a timely manner.
3. Sets-up and restocks service stations before, during and after service; restocks glassware, ice and
other items needed for the bar.
4. Serves water, bread, and butter to guests in assigned area immediately upon being seated. Serves
refreshments regularly throughout the dining experience.
5. Removes dishes, silverware, glassware, and all other items when guests are finished using them.
Replaces items as needed for next course.
6. Returns dirty dishware, glassware, utensils and linen to the dishwashing area; sorts items
according to the “decoy” system, placing them in prescribed area for proper disposition.
7. Clears all table items after Guest is finished and has left table.
8. Resets vacated tables according to the procedures stated in the RCSH training materials.
9. Communicates to the service staff any requests or needs of the Guest.
10. Assists service and steward staff in spot cleaning in dining room, as needed.
11. Performs all closing duties/sidework before end of shift.
12. Supports other Front-of-House positions as needed, providing a seamless Guest experience to all
Guests.
13. Follows all national, state, and local safety, health, and sanitation guidelines as specified by the
restaurant.
14. Performs all duties and maintains knowledge of all standards and procedures, as stated in the
RCSH Employee Training Packet – Server Assistant.
15. Additional duties as assigned.
COMPETENCIES/PERSONAL CHARACTERISTICS:
Guest First Mindset
- Demonstrates a Guest first mindset, placing a high priority on the Guest experience
- Interacts regularly with Guests, demonstrating a genuine interest in Guests, and ensuring a superior dining experience for all Guests
JOB REQUIREMENTS:
- Excellent customer service skills and a strong work ethic
- Understanding of proper food handling and sanitation procedures
PHYSICAL DEMANDS:
- While performing the duties of this job, the employee must be able to stand, walk, talk, and hear for extended periods of time, at least 8 hours, and traverse all parts of the restaurant quickly
- Ability to read, speak, and understand communication in English
- Must be able to lift, handle and carry (e.g. trays, small wares and equipment) at a minimum of 35 pounds on a frequent basis
- Must have a good sense of balance, be able to bend, kneel, stoop, reach and squat on a frequent basis
- Must be able to communicate effectively and listen attentively
WORK ENVIRONMENT:
- Position involves work on afternoons, nights, weekends, and holidays, as required
- Must be able to work in an environment subject to loud noises from restaurant equipment and machinery, fumes, odors, dust and smoke
- Temperature extremes range from working near 1800-degree Fahrenheit to working in a walk-in freezer of -10 degree Fahrenheit
NOTE: The information here does not constitute a contract, express or implied. The content of this material is not all-inclusive but is for informational purposes only. Ruth’s Chris Steak House is an Equal Opportunity Employer.
