What are the responsibilities and job description for the Reservation Agent position at RVA, Resort Vacations?
RVA (Resort Vacation Accommodations) is a locally owned vacation rental management company. Since 1989, we are delivering extraordinary guest services, property care, housekeeping and maintenance services.
We are looking for a Reservation Agent to add to our Reservations team.
At RVA, our Reservation Agents provide top-notch service to your guests, both in person and on the phone by answering questions, taking reservations, and create a positive check-in and check-out experience for each guest, before, during and after their vacation.
Ideal Candidate:
- Strong ability to multitask and pay attention to detail
- Knowledge of Vacation Rental PMS System
- Computer proficiency
- Sales, Communication and Negotiation skills
- Vacation Rental Experience
- Professional Customer Service Nature
- Highly Motivated and Proactive
Roles & Responsibilities:
- Answer incoming calls promptly. Assist and advise customers who may be choosing from a variety of travel options.
- Convert telephone inquiries into reservations, while maintaining customer service excellence
- Must have extensive product knowledge (including site intimacy) on all available inventories to assist with the reservation sales process
- Respond timely to all inquiries, leads, and provide expert level of customer service to all our guests
- Processing payments and send confirmation details to guests
- Address guest and vendor issues or concerns independently or refer to appropriate Supervisor or Manager for support or direction
- Remain calm and friendly under pressure while simultaneously maintaining a welcoming and professional demeanor
- Utilize personal and attentive skills with each guest in order to assist them in finding the perfect rental property for their needs
- Upselling, when appropriate, by educating guests who may need additional services, travel insurance, or upgraded accommodations.
Benefits:
- Competitive Base Pay, plus uncapped sales commissions
- PTO
- Health, Vision & Dental Insurance
- Career Advancement Opportunities
Job Type: Full Time
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Holidays
- Weekend availability
Supplemental Pay:
- Commission pay
Education:
- High school or equivalent (Preferred)
Work Location: Multiple Locations