What are the responsibilities and job description for the Service Administrator position at RWC Group?
Summary: The Service Administrator primary function is to assist in organizing the billing and time tracking portion of the Service Department - from customer pay to warranty submission.
Essential Job Functions:
Essential Job Functions:
- Fields incoming internal and external customer inquiries for the Service Department - both in terms of phone calls,walk in customers, and email communication.
- Reviews and adjusts timecards for the technicians as needed. This includes the posting of Service Technicians labor times.
- Opens work orders as directed, updates technician comments and prepares the work orders for closing. May close work orders as directed by the Service Manager.
- Assists the Service Manager and Assistant Service Managers in staying on top of work orders in process to ensure that they are closed in a timely fashion.
- Processes Service Department warranty claims and PIP’s. Submits claims to the manufacturer and follows up to ensure payment is received.
- Communicatin with customer to schedule PM's/DOT inspections,Recalls ,inoperable telematics devices, etc.
- Directly daily communciation with customers to update them on the status of vehicles in the shop.
- Maintains Service Department filing and records as needed
- Other duties or projects as assigned by Management
- Basic knowledge of accounting practices preferred
- Strong organizational and communication skills
- Ability to use computer applications such as Microsoft Office and internet based programs
- General understanding of mechanical/technical terms is preferred
- High School Diploma or GED
Salary : $22 - $25