Program Manager

PROGRAM MANAGER

MINIMUM QUALIFICATIONS

• Bachelor degree or master degree in business or related field.
• Proven experience in program management.
• Proven stakeholder management skills.
• Proven experience managing a team.
• Experience using computers for a variety of tasks.
• Competency in Microsoft applications including Project, Word, Excel, and Outlook.
• Understanding of project management and completing a PMP certification within two years.

POSITION RESPONSIBILITIES

• Organizing programs and activities in accordance with the mission and goals of the organization.
• Developing new programs to support the strategic direction of the organization. 
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
• Creating and managing long-term goals.
• Developing a budget and operating plan for the program with the help of your supervisor.
• Developing an evaluation method to assess program strengths and identify areas for improvement.
• Managing a team with a diverse array of talents and responsibilities.
• Ensuring goals are met in areas including customer satisfaction, safety, quality and team member performance.
• Implementing and managing changes and interventions to ensure the statement of work and project goals are achieved.
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
• Producing accurate and timely reporting of program status throughout the contract life cycle.
• Analyzing contract risks and recommending solutions.
• Manage multiple contracts, ensuring deliverables are met; serve as primary POC to RWD clients
• Perform detailed review of assigned contracts, task orders and/or purchase orders
• Serve as SME regarding financial and performance deliverables as well as terms/conditions of assigned contracts
• Monitor contract burn rates and ensure timely submission of all invoices; review and manage subcontractor agreements to ensure compliance with contractual language and best interest of RWD
• Oversee and manage field/contract labor force- collect and approve timesheets for submission to payroll, review requests for time off, maintain schedules and leave balances for field/contract staff
• Conduct regular on-site visits to meet with clientele and RWD field/contract staff- 15-20% travel to contract work sites for regular meeting is expected
• Ensure labor force continuously meets policies/regulations and standards set forth by RWD and its clients
• Review and reconcile field/contract employee timesheets, take necessary action and submit for processing
• Provide superior customer service and professional interaction with clients, support staff and superiors 
• Weekly spreadsheet updates saved on the shared drive indicating open positions, employee/client relations issues, timelines for work to be completed, dates of performance evaluations of employees, and any other nuances of the contract.
• Assistance with preparation of cost proposals for new jobs
• Other duties as assigned.