Patient Access Representative

Job Overview:

The Patient Access Representative position plays a key role in the health system in providing excellent customer service while ensuring timely throughput and capturing all necessary data timely. The Patient Access Representative is responsible to greet all patients in a timely and friendly manner. A core function of this position is to ensure that all customers, external and internal, are treated with the highest level of respect.

Qualifications:

Required:

• High School Diploma

Preferred:

• Customer service experience
• Minimum of 3 years Patient Access experience
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care Medical terminology and computer skills

Scheduling Requirements:

• Shift: Day, 7:00am-3:00pm
• Monday- Friday, with every other weekends/holidays
• Full-Time

Essential Functions:

Provides excellent customer service to all patients, colleagues and other external and internal customers.

Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, pre-registration and/or registration based on assigned work.

Obtains and accurately documents all demographic information.

Obtains insurance information and initiates the verification process via third party clearinghouse.

Completes verification of coverage of all insurances and financial clearance activity has been completed.

Meets and exceeds department goals including accuracy, point of service collections and productivity

Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient

Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered; issue receipt and completes daily reconciliation of all cash collections

Provide back-up support to hospital cashier and complete cashier functions, as assigned

Completes Medicare Questionnaire on all patients that are eligible

Responsible to review all work queues daily and take the required actions to update the information, correct errors and ensure that the account is accurate for billing

Responsible to place patients in the appropriate bed and maintain the accuracy of the bed board system by tracking bed assignments through bed tracking system and to ensure timely and appropriate movement of patients within the hospital; as assigned

Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes

Demonstrates a high level of efficiency, accuracy and productivity.

Verifies accuracy of patient demographic information to avoid duplicating a medical record

Follows department procedures when a duplicate medical record assignment is made

Complies with organizational policies on Advance Directives and Patient Rights

Provides patients with all regulatory documents, obtain required signatures, and witnesses all patients signatures

Maintains department productivity by asking for additional duties when patient flow permits

Makes customer needs a priority. Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor/director

Demonstrates initiative and motivation in role; proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary

Reflects commitment to building a supportive work environment and maintains a positive attitude

Works closely and professionally with nursing and ancillary departments to foster a team environment

Participate in training through the development of training tools, presentations at department in-services or staff meetings, or through the training of registration staff outside of the patient access department

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Pay Range:

$21.17- $26.74 per hour

Let us shape the future of healthcare, together. Our competitive base rates offered will be dependent upon your relevant experience, education, and skills. In addition to base salary, we offer excellent benefits creating a competitive total rewards package to include health and welfare benefits, tuition reimbursement, retirement benefits, employee assistance programs and many opportunities for professional and personal growth.

Join our team to embark on shaping the future of healthcare!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer