Client Service Manager

The Client Service Specialist plays a key role in delivering exceptional service to clients of a financial planning firm. This position is responsible for supporting financial advisors by managing client communications, maintaining account records, coordinating account activities, and ensuring an outstanding client experience. The ideal candidate is professional, organized, detail-oriented, and comfortable working in a fast-paced environment.

Client Relationship Management:

• Serve as a primary point of contact for clients via phone, email, and in-person.
• Respond promptly and professionally to client inquiries and requests.
• Schedule and confirm client meetings, and prepare necessary documentation.
• Provide follow-up communication after meetings to ensure client satisfaction.

Administrative Support:

• Prepare client forms and paperwork for new accounts, transfers, distributions, and other service needs.
• Process account applications and service requests using custodial platforms (e.g., Schwab, Fidelity, TD Ameritrade).
• Maintain accurate and up-to-date client records in CRM software (e.g., Redtail, Salesforce).
• Track open items and ensure timely resolution and follow-up.

Operational Support:

• Assist in onboarding new clients, including coordinating documentation and compliance requirements.
• Manage document filing and electronic document management systems.
• Help with compliance tasks such as preparing reports or ensuring recordkeeping requirements are met.

Team Collaboration:

• Work closely with financial advisors, paraplanners, and other team members to support firm goals.
• Participate in internal meetings to stay aligned on client activities and firm initiatives.
• Suggest process improvements and contribute to a client-first culture.

Required:

• 2 years of client service or administrative experience, preferably in financial services.
• Strong interpersonal and communication skills, both written and verbal.
• High attention to detail and strong organizational abilities.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Ability to maintain confidentiality and adhere to regulatory requirements.

Preferred:

•Experience with financial planning software (e.g., eMoney, MoneyGuidePro) and custodial platforms.

• Knowledge of investment products and financial planning concepts.
• FINRA Series 6/7 or 63/65 licenses (a plus but not required).

Personal Attributes: 

• Client-focused and service-oriented mindset.
• Self-motivated and proactive in identifying and solving problems.
• Adaptable and able to thrive in a dynamic team environment.

Compensation & Benefits:

• Competitive salary based on experience.
• Performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k) plan with employer match.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.