Logistics Customer Service Manager

S&S Transport of Grand Forks is looking to add a Logistic Customer Service Manager to our logistics team! Prior brokerage or dispatching experience required.

Logistics Customer Service Managers are the master strategists of the shipping world. They are responsible for coordinating the shipping and receiving of supplies, goods, and foods. The goods and supplies Logistics Customer Service Managers deal with vary based on their industry of employment. The manufacturing and freight industries are their biggest employers. Logistics Customer Service Managers do most of their work from an office and within typical office hours, but their duties can include periodic visits to manufacturing sites and warehouses. Those who succeed in this position thrive on problem-solving and strategic thinking.

The role of Logistics Customer Service Manager is, in part, a supervisory position. Part of their duties includes making sure the employees involved in the shipping or receiving process perform their assigned tasks up to standard. Logistics Customer Service Managers may answer to the VP of logistics in a large company.

 Logistics Customer Service Managers Duties and Responsibilities

Logistics Customer Service Managers are responsible for all the tasks related to moving goods from one place to another. We analyzed several Logistics Customer Service Managers job descriptions to come up with the following list of duties and responsibilities:

Determine the Size and Scope of Projects

Before any products go out or come in, Logistics Customer Service Managers must determine the size and scope of the project. They use their project management skills to determine the resources and labor necessary for a project, how much the project will cost, and how long it will take to complete.

Meet with Vendors to Work out Specifics

Logistics Customer Service Managers meet with suppliers or clients, depending on the project, to work out the specifics for delivery, such as price, quantity, what products are being delivered, and the timeframe for delivery.

Analyze Distribution Process and Make Improvement Suggestions as Necessary

Logistics Customer Service Managers help decision makers make better decisions through consistent analysis of the distribution process. This analysis is used to make strategic recommendations.

Prepare and Deliver Logistics Reports to Senior Decision Makers

The analysis mentioned above is presented to decision makers in the form of hard reports and visual presentations. This requires some public speaking skills and proficiency with PowerPoint.

Assign Employees Tasks Based on Project Needs

It is the responsibility of Logistics Customer Service Managers to determine the specific labor needed, to assign employees tasks, and make sure they understand how their task fits into the overall project.

Logistics Customer Service Managers Skills

Logistics Customer Service Managers need a unique blend of technical and soft skills to facilitate the shipping and receiving of supplies and projects. On the technical side, Logistics Customer Service Managers must be experts in the principles of logistics to make efficient decisions. They must also be familiar with project management strategies and software. An analytical mind, strong attention to detail, and the ability to prioritize tasks characterize Logistics Customer Service Managers. If you enjoy playing games of strategy, you’ll do well in this position. Employers look for the following skills:

• Planning out shipping and receiving projects using knowledge of project management and proficiency in project management software
• Meeting with suppliers and vendors to negotiate specific logistics details
• Analyzing distribution data and suggesting improvements based on key performance indicators
• Preparing and presenting reports to senior management to help with decision-making
• Overseeing supply chain employees to ensure they perform project tasks up to standard

Logistics Customer Service Managers Tools of the Trade

• Project management software – Logistics Customer Service Managers use project management software to work out the size and scope of shipping projects.
• Microsoft Office Suite – Microsoft Office Suite is used to analyze distribution data and create presentations.

Logistics Customer Service Managers Education and Training

Most Logistics Customer Service Managers have a degree in logistics or supply chain management. Since this is partly a supervisory position, most who reach the level of Logistics Customer Service Managers have at least a bachelor’s degree. Coursework covers logistics technology, distribution channels, procurement, and business law. On-the-job training is provided by most employers.  Individuals with job experience in related fields in lieu of a degree are encouraged to apply.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear; climb stairs. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus

Benefits:

Competitive Pay with Annual Performance Based Increase Opportunities 

Health Insurance (multiple plans, Zero Deductible Options for both Single and Family Plans)

Dental/Vision

Life Insurance

Paid Time Off with Accrual Starting on Day 1

Paid Holidays

401(k) with Company Match