Regional Manager (Branch Network)

TITLE: REGIONAL MANAGER, RETAIL SALES AND SERVICE

STATUS:EXEMPT

DEPARTMENT:RETAIL SALES AND SERVICE

REPORTS TO:SENIOR VICE PRESIDENT

PAY SCALE: $92,000 to $110,000

Sacramento Credit Union is seeking an experienced candidate to join our team as the Regional Manager, Retail Sales and Service. Reporting directly to the Senior Vice President, this position manages, develops and oversees the growth of branch operations. Under executive supervision, creates and tracks budgets and business performance plans. This individual provides analytical and system support, monitors reports, and recommends policy and procedure improvements. This position requires strong knowledge of credit union operations, sales and service, and regulatory compliance.

At Sacramento Credit Union, we believe in diversity, equity and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

RESPONSIBILITIES INCLUDE:

• *Ensures that daily branch operations achieve projected objectives. Monitors reports, activities and operational performance. Recommends course corrections as needed. Assists the branches with removing obstacles, by effectively identifying areas for improvement and opportunities to mitigate risks
• *Provides management and leadership to assigned staff. Ensures a competent, motivated staff through training, coaching, counseling and reviewing performance of employees. Recommends individuals for hiring, promotion, discipline and/or termination
• Supports goals, direction and projects of the Credit Union. Partners with internal stakeholders to develop and implement solutions that enhance credit union products and performance
• *Maintains professional relationship and communication with staff, management and executive management. Participates in meetings to review budgets and staff performance; enforces member service principles and regulatory requirements, and other activities
• *Pursues credit union relationships that increase membership and loan activity through community involvement and business development
• *Provides leadership support and commitment to the process improvement philosophy by encouraging individual empowerment and team efforts toward continuous learning and improvement
• *Works with Senior Management in setting short and long-term departmental plans that promote credit union growth and enhance services to members. Interacts with industry influencers to derive inspiration in maintaining relevance of branches and member service
• *Ensures that operational manuals and documentation are accurate and up to date. Ensures that processes comply with State and Federal rules and regulations
• Denotes Essential Job Function
  
  

MINIMUM QUALIFICATIONS:

• Bachelor's Degree in Business or related field or the equivalent in related work experience
• Strong management and leadership skills in financial services
• Strong knowledge of sales and service behaviors related to the financial services industry
• Strong knowledge of State, Federal and legal regulations related to credit union compliance as they pertain to operations
• Demonstrated strong analytical, problem solving and conflict resolution skills
• Excellent written and verbal communication skills and presentation skills
• Demonstrated strong analytical and organization skills
• Strong written and verbal communication and presentation skills
• Ability to maintain effective communication and working relationships with all levels of the organization and business contacts
• Computer literacy in spreadsheet, database, and word processing software. Demonstrates capable use of technological tools and devices in receiving and delivering business solutions
  
  

Our excellent benefits package includes medical/dental/vision, Paid Time Off, paid holidays, company-paid life insurance/AD&D, short-term and long-term disability, 401(k)and more.

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