Clinical Manager

Originally established in 1957, Sacramento Ear, Nose & Throat’s (SacENT) award-winning physicians are nationally recognized leaders in their fields. At SacENT, the mission of the physicians and staff is to provide the highest standard of state-of-the-art specialty medical care in a personal, compassionate manner.

SacENT is looking to fill the Clinical Manager position.***

POSITION SUMMARY

Under the Direction of the Clinical Director, the Clinical Operations Manager monitors clinical operations to ensure projects and clinical operations are appropriately resourced and employees are trained and developed to meet clinical operations project needs. Work with leadership in formulating effective strategic goals and objectives and assures operational alignment with senior management priorities. Lead strategic initiatives work with other functional management to develop implementation plans. Manage Clinical Manager, Supervisor and Coordinators.

ESSENTIAL FUNCTIONS

• Manage staff in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; addressing clinical issues and resolving problems.
• Direct the hiring and selection process for a group of clinical staff by conducting candidate review through participation in the interviewing process with Human Resources. Develop standard processes to ensure that staff has the proper materials, systems access and training to complete job responsibilities. Oversee the execution of the training plan, SOP review and mentored training experiences for a region/office/country.
• Provide a leadership role in clinical resourcing process through continual evaluation of existing and future resource alternatives, pro-active planning and collaboration with leadership and operational peers.
• Responsible for EHR maintenance, functionality and integrity. Lead the continuous EHR improvement effort and acts as the EHR super user.
• Evaluate the quality of the clinical work product for a variety of job roles and/or a specialized job function. Evaluate workload, quality and budget metrics through regular review and reporting of findings. Collaborate with senior management and other functional leadership to improve efficiencies, project outcomes and quality metrics for clinical projects.
• Act as a coach and mentor for lower level staff as they develop in their role. Works collaboratively with project leadership to manage project related challenges and to achieve exemplary customer service.
• Participate and may lead corporate or departmental quality or process improvement initiatives.
• Other responsibilities as assigned.

KNOWLEDGE, SKILLS AND EXPERIENCE

Minimum Education (or substitute experience) and experience required

• Associates Degree (Bachelors Degree Preferred)
• Successful completion of Medical Assistant course work or 5 years medical office experience
• Current BCLS
• Current CCMA
• Experience as a Clinical Manager or Supervisor with proven leadership responsibilities preferred

Travel:

• Ability to travel to and work at various office locations based on staffing needs and schedule.
• A valid CA Driver’s license is required

Schedule

• Ability to work per variable demands of clinic with flexibility to meet daily changes in clinic.

Skills required:

• Advanced knowledge of clinical operations and applicable regulatory guidelines
• Strong leadership and coaching skills
• Effective presentation skills
• Computer skills including proficiency in use of Microsoft Word and Excel
• Strong written and verbal communication skills including good command of English
• Excellent organizational and problem solving skills
• Effective time management skills and ability to manage competing priorities
• Ability to establish and maintain effective working relationships with coworkers, managers and clients

Job Type: Full-time

Pay: $66,560.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Medical Assisting: 5 years (Required)
• Clinical Manager: 2 years (Preferred)

Work Location: In person

Salary : $66,560 - $80,000