Resident Services Technician

PRIMARY PURPOSE OF POSITION:

This position will be responsible for providing and monitoring program services in the area of economic development, self-sufficiency, homeownership, drug prevention and family services. The incumbent performs skilled work in interviewing, assessing and establishing appropriate programs for clients, and is responsible for ongoing follow-up and case management activities.

SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento. In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits. Some of these benefits include:

• Fully paid medical/dental benefits for full family 
• CalPERS Pension Retirement 
• Tuition Reimbursement up to $5,250/year
• 12 paid holidays and 3 floating holidays
• 2 weeks of vacation per year
• $175 monthly Downtown Parking subsidy
• Professional Development opportunities

SUPERVISION RECEIVED/EXERCISED:
• Receives direct supervision from the Supervisor or Program Manager.
• May receive lead direction and or functional guidance from higher level staff
• May exercise technical and functional lead direction over temporary employees and training program participants.

Up to the top 50 most qualified candidates may be invited to the written examination. Up to the top 16 scores from the written examination may be invited to the oral examination. Candidates must successfully pass both the written and oral examination in order to be placed on the eligible list for this classification. 

• Interviews, screens and counsels program participants and refers residents to services such as: education, employment, job training, health services, credit counseling, child care and transportation, then follows up to ensure follow through.
• Prepares various reports and correspondence; maintains accurate case management notes; maintains caseload to meet the outcome requirements of all funding sources; maintains files regarding self sufficiency activities and services.
• Creates and implements outreach activities to meet agency and departmental goals and objectives.
• Establishes positive working relationships with representatives of community organizations, other governmental agencies and associations, Housing Authority management and staff, residents and the public.
• Responds to written and telephone requests and inquiries from the general public concerning programs. Prepares necessary correspondence.
• Researches, updates, and maintains data on participants, demographics, progress, needs and services; determines program effectiveness
• Assists in all aspects of the administration of the agency's public housing Resident Services programs which includes: designing and revising FSS Action Plan, monitoring participant contracts, calculating escrow credits, completing the FSS addendum to the HUD 50058 and adapting the program as needed to meet resident progress and needs.
• Perform all duties related to managing a PH caseload which includes: Verifying and documenting information provided by prospective and current tenants for certification, determining income and allowances to accurately calculate appropriate tenant rent and explain methodology to participants, interpreting and enforcing program rules and regulations.

EXPERIENCE AND EDUCATION GUIDELINES:
Any combination of experience and education that would be likely to provide the required knowledge and abilities could be qualifying, as determined by the Agency. A typical way to obtain the knowledge and abilities would be:

Experience: Two years of increasingly responsible experience in social, housing or community services, including case management.

Education: Graduation from an accredited high school, or possession of an equivalent certificate or diploma recognized by the State of California (e.g. G.E.D.). An associate or bachelor's degree in social work, human services, counseling or a related field is highly preferred.REQUIREMENTS TO PERFORM ESSENTIAL JOB FUNCTIONS:

Knowledge of:

• Familiarity with activities and services provided by a business environment that implements services in any of the following fields: human services, counseling or a related field; social services, community services, and case management. 
• Modern office methods and equipment including FAX machines, multi-line telephone systems, computers and applicable software; 
• Proper English usage including spelling, grammar punctuation, editing and vocabulary; 
• Public and agency desk procedures and methods of providing services and information; 
• Standard business mathematics, principles and procedures of record keeping.

Ability to:

• Work independently with a high degree of self-motivation and initiative and as part of a team, and the ability to work under pressure. 
• Effectively interview and gather information, record, and correctly evaluate data. 
• Correctly interpret rules and regulations for residents and the general public. 
• Appropriately advise, motivate, and assist program participants. Initiate and answer correspondence independently. 
• Organize and prioritize work effectively, meet required deadlines, and accommodate change. 
• Maintain accurate and systematic records, and client confidentiality. 
• Work effectively with people from a variety of social, economic and ethnic backgrounds. 
• Maintain a sense of surroundings to assure personal safety. 
• Maintain the physical capacity to effectively perform the duties as assigned. 
• Learn, interpret, explain and apply Federal, State, and Housing Authority regulations concerning program(s) operations, eligibility and residential property leasing. 
• Establish and maintain effective working relationships with those contacted in the course of work. 
• Research and develop community resources. 
• Write and format routine business correspondence, reports, documents, manuals and presentations. 
• Operate a computer using various Windows based applications and related programs, including standard, as well as proprietary software.

Salary : $175 - $54,777