Representative, Call Ctr

Job Title: Call Center Representative

Department: Operations

Reports to: Patient Services Supervisor

Exempt/Non-Exempt: Non-Exempt

FTE: 100% (40 hours)

Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community. Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $21-$23/HR.

Position Summary

The Call Center Patient Services Representative is responsible for the scheduling of patients receiving health services within the center. This includes basic collection of necessary registration data on new Medical, Dental and Behavioral Health patients as well as updating and making corrections to registration data on established patients. Position also includes responsibility of communicating to patients about upcoming medical/dental/behavioral health appointments and any outstanding balances that are due and that require payment prior to the next appointment.

Essential Functions

• Makes appointments and verifies insurance and/or payment method for appropriate department
• Responsible for appointment scheduling using approved template and guidelines.
• Appropriately notifies patients of any eligibility conflicts.
• Follows up on messages received through after-hours answering service by returning all appointment related messages to ensure all patients are cancelled, and/or rescheduled in a timely manner.
• Responsible for EHR data entry for patients prior to scheduling appointments.
• Assists patients with health insurance information such as Medi-Cal, Medicare, and GMC (Geographic Managed Care) programs.
• Verifies patients have current consent forms in place and updates demographic information as needed
• Completes corrections related to data errors when necessary.
• Compliance with all state and federal laws and regulations, as they pertain to position including: HIPAA, sexual harassment, Scope of Practice, OSHA etc.
• Actively participates in internal quality improvement teams. Works with team members proactively to support quality improvement initiatives in accordance with the mission and strategic goals for the organization, federal and state laws and regulations, and accreditation standards.
• At all times demonstrates cooperative behavior with supervisors, colleagues, patients, and the community.
• Other duties as assigned.
  
  

Competencies

• Data Quality
• Information Verification
• Research
• Communication
• Auditing