What are the responsibilities and job description for the Ticket Office Agent position at Sacramento River Cats?
Supervisory Responsibilities:
None.
Duties/Responsibilities:
• Smile, greet and interact with guests who visit the ticket office.
• Deliver exceptional customer service to our fans.
• Proficiency in operating complex computerized ticketing systems.
• Assist in diagnosing and resolving ticketing issues.
• Must be able to respond to guests’ questions regarding upcoming-ticketed events.
• Comply with cash handling practices and procedures, per Company policy.
• Responsible for timely and accurate completion of paperwork and other administrative responsibilities.
• Ability to interact with co-workers in order to assure compliance with company service standards, company inventory and cash control procedures.
• Performs other related duties as assigned.
Required Skills/Abilities:
• Excellent verbal communication skills.
• Trustworthiness and the ability to act with integrity.
• Thorough understanding of customer service.
• Must be comfortable interacting with the public in high-pressure situations.
• High energy, detailed orientated, and a self-starter.
• Ability to process and balance cash transactions.
Education and Experience:
• High school diploma or equivalent is required.
• Previous experience working directly with the public is preferred.
• Prior experience in a high-volume/fast-paced environment is preferred.
Physical Requirements:
• Must be able to lift up to 15 pounds at times.
• May need to stand for long periods of time.
The Sacramento River Cats are an equal opportunity employer. The Sacramento River Cats does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.
Experience
Preferred- 2