What are the responsibilities and job description for the Inside Sales Representative position at SAERTEX MultiCom LP?
SAERTEX mutliCom is a family-owned, global market leader in high-tech fabrics. We are looking for a 3rd Shift Technician with 5 years of maintenance experience and a strong electrician background is a plus, preferably in a manufacturing environment and proven success in supporting a team. If this sounds like you we welcome you to apply and be part of the SAERTEX multiCom family!
Position Summary
The InsideSales Representative is the first point of contact for incoming customer inquiries and a critical link between our customers, the outsidesales organization, and internal operations. You will manage the full quotetoorder process in SAP, maintain accurate customer data in our CRM (SAPC4C), and proactively support revenue growth by identifying crosssell and upsell opportunities. Success in this role calls for exemplary communication skills, a high level of accuracy, professional poise, and a solid grasp of business administration fundamentals.
Key Responsibilities
Area
Core Activities
Customer EngagementSales Support
Respond promptly to phone, email, chat, and web inquiries; provide product/technical information, pricing, and availability.
- Conduct followups on quotes/proposals to convert leads into sales and to meet departmental KPIs.
- Monitor open opportunities and coordinate nextstep actions with territory managers.
Order Management (SAP)
Enter, modify, and track sales orders, ensuring pricing accuracy, correct product configurations, delivery terms, and compliance with internal controls.
- Troubleshoot and resolve orderrelated discrepancies-pricing, taxation, logistics, credit holds-by liaising with Finance, Supply Chain, and Warehouse teams.
- Generate order status and backlog reports to keep customers and the sales team informed.
CRM (SAPC4C) Administration
Maintain current and complete records of accounts, contacts, opportunities, and interactions.
- Log activities, document customer feedback, and update pipeline stages in realtime.
- Produce weekly/monthly dashboards and adhoc reports on bookings, hitrate, and funnel health.
Revenue GrowthCustomer Success
Use needsanalysis to recommend complementary products or service packages, driving crosssell and upsell revenue.
- Identify dormant accounts for reengagement campaigns.
- Support customerretention initiatives through consistent, valueadding communication and rapid issue resolution.
CollaborationContinuous Improvement
Partner with Marketing on leadnurture programs and campaign followups.
- Contribute to process documentation and suggest improvements to SAP/CRM workflows.
- Participate in weekly salesforecast calls and other business reviews.
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, SupplyChain, or a related field.
- 2 years of inside sales, customer service, or ordermanagement experience in a B2B environment.
- Working proficiency with SAP (SD module, order entry, pricing, inquiry/quotation).
- Handson experience with a CRM platform-SAPC4C preferred; Salesforce, Dynamics, or HubSpot acceptable.
- Demonstrated success meeting or exceeding sales targets and KPIs.
- Exceptional written and verbal communication skills; able to convey complex information clearly and professionally.
- Strong analytical capability and attention to detail; able to diagnose and resolve order or pricing issues quickly.
- Proficient in M365 environment; ability to build reports and perform data analysis.
Preferred / NicetoHave
- Familiarity with ISOcertified or FDAregulated quality environments.
- Exposure to pricing strategies, discount matrices.
- Experience supporting an outsidesales organization across multiple time zones.
Core Competencies
- CustomerCentric Mindset – Puts customer satisfaction and relationship longevity first.
- Business Acumen – Understands how order flow and data integrity impact revenue recognition and inventory turns.
- Collaboration – Works seamlessly with Sales, Finance, Logistics, and Technical Support.
- ProblemSolving – Approaches issues methodically, leveraging data and crossfunctional resources.
- Adaptability – Thrives in a fastpaced environment with shifting priorities and deadlines.
- IntegrityConfidentiality – Handles pricing, credit, and customer data with strict discretion.
Key Performance Indicators (KPIs)
- Orderentry accuracy (% errorfree orders)
- Quotetoorder conversion rate
- Average response time to inbound inquiries
- Number/value of upsell and crosssell wins
- CRM data quality (completenesstimeliness)
- Contribution to overall salesteam revenue target
Work EnvironmentPhysical Requirements
This role operates in a professional office environment (with limited hybrid scheduling). Standard hours are Monday–Friday, 8a.m.–5p.m. The position requires frequent use of a computer, telephone, and other standard office equipment.