On-Call Shelter Assistant

Job Title: On-Call Shelter Assistant

Supervised By: Residential Program Manager

Hours & Status: Part-Time Non-Exempt; 16-24 hours per week; weekends, overnights, holidays, and evenings during the week.

Salary & Benefits: $15.00 per hour

We are hiring for the following shift: On-Call

POSITION OVERVIEW

Under general supervision of the Residential Program Manager, the On-Call Shelter Assistant is responsible for working shifts as needed to ensure ongoing crisis support and the general health and safety of individuals is maintained across all direct service programs. This on-call role will fill gaps in schedules. The hours for the on-call role will vary based on coverage needs.The on-call shelter assistant is often utilized to fill gaps when full-time and part-time shelter assistants have planned time off. This includes shifts that take place between 5pm -8am on weekdays and from 5pm on Friday - 8am on Monday. Shifts generally range from 8-10 hours per shift.

While the scope of work often will vary from shift-to-shift, general responsibilities include: providing crisis intervention to victims and survivors of abuse via the agency’s hotline, chat and walk-in services; providing trauma-informed, client-centered supportive services for residential clients and their children; and assisting with tasks related to the overall health and safety of clients, including flipping residential rooms, light cleaning and donation sorting.

ORGANIZATIONAL OVERVIEW

Safe Haven Ministries—a nonprofit organization located in Grand Rapids, Michigan—believes in a multi-faceted approach to serving victims/survivors of domestic violence and human trafficking, as well as preventing violence in our community. Safe Haven offers comprehensive residential and non-residential services; confidential emergency shelter for individuals and families fleeing domestic violence and/or human trafficking; transitional housing; psycho-educational support groups; individual case management and advocacy; community-based advocacy; and primary prevention training and outreach for the entire community.

SUMMARY OF DUTIES (Essential Functions)

• Strive to create a caring and safe environment marked by empathy, understanding and acceptance
• Provide crisis intervention, support and referral to individuals reaching out for crisis support via the agency hotline and chat.
• Provide shelter shift coverage when there are gaps in scheduling; fill in for evening and weekend shifts when staff are out of the office
• Be available to clients to discuss problems and concerns by using active listening, problem solving skills, and empathy in a professional manner
• Complete emergency intake and exit procedures as needed
• Maintain appropriate and accurate data collection and documentation
• Perform monitoring and safety checks, ensuring shelter safety
• Ensure shelter policies/procedures are followed by all residents
• Assist with seasonal tasks such as shoveling snow, and salting designated areas
• Observe professional confidentiality; protect the rights of clients and their families, and observe the Safe Haven Ministries Code of Ethics at all times
• Attend and participate in monthly professional development, individual supervision meetings, shelter assistant meetings, and other meetings as assigned

KNOWLEDGE, SKILLS & ABILITIES REQUIRED OR PREFERRED

• A minimum of a high school diploma/or GED is required
• Additional education in social work, psychology, or related field is preferred
• Knowledge of the dynamics of domestic violence and/or human trafficking is strongly preferred
• Experience in crisis intervention strongly preferred
• Additional education in social work, psychology, or related field is preferred
• Ability to practice flexibiity in scheduling and scope of work performed required
• Active listening, crisis intervention, and problem resolution skills required
• Strong organizational and administrative skills required
• Ability to work independently
• Ability to lift up to 20 pounds
• Ability to communicate with individuals from diverse cultures and backgrounds
• Good written and oral communication skills
• Bilingual in Spanish preferred but not required

The above statements are intended to describe the general nature and level of work performed by employees in this position. They are not intended to be an exhaustive list of all duties, responsibilities, and/or qualifications of employees assigned to this job. Employees are required to perform other duties as requested, directed, or assigned.

Safe Haven is an equal opportunity employer and dedicated to a policy and culture of non-discrimination and equal opportunity for all employees and qualified applicants. People with disabilities, people of color, indigenous people and LGBTQIA candidates are strongly encouraged to apply.

To apply for this position, please visit www.shmgr.org/careers

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Employee assistance program

Schedule:

• On call

Work Location: In person

Salary : $15