Program Assistant - Bronx CAC

Summary:

Safe Horizon’s Child Advocacy Center plays a critical, front-line role in responding to child sexual abuse and severe physical abuse by providing a coordinated and collaborative approach to the investigation of such cases, while ensuring that victims receive immediate, effective support.

The Program Assistant is the first point of contact for all children and families entering the CAC. The Program Assistant will welcome and orient every child and non-offending family members to the CAC and immediately link the family to the appropriate CAC service providers. The Program Assistant plays a critical role in creating an environment that is safe, welcoming and upholds the core values and mission for the CAC.

Responsibilities:

• Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients, staff and members of the CAC multidisciplinary team.
• Welcome all visitors and orient them to the site/space
• Actively manage the experience of clients, visitors, partners and staff
• Answers and directs telephone calls, faxes and mail directed to department of site;
• Enters data into CMS, the CAC’s case tracking database;
• Performs administrative and clerical office duties including report preparation; administering petty cash, metro cards and parking garage vouchers; processing payment requests;
• Assists the Administrative Coordinator in supervising reception area volunteers;
• Straightens up the playroom, interview/observation rooms and counseling rooms at the end of every day
• Other program related duties as necessary

Interacts with CAC visitors, clients, Multidisciplinary team consisting of child protection specialists, police detectives, pediatricians, prosecutors and Safe Horizon staff.

Qualifications:

• High school equivalency or high school diploma
• Foundation computer skills (e.g. data entry, internet use, email communications)
• Interpersonal work experience in a fast-paced environment such as human service, customer service or related field a plus.
• Desire to engage with children and families impacted by violence and trauma

• 
  We know that the education system has inequities. And for most jobs, previous relevant experience is often a predictor of success in a job function. In order to be more inclusive, equivalent relevant experience will be considered in lieu of a degree using 1:1 ratio. e.g. Bachelor’s degree is equivalent to 4 years of relevant experience. Master’s degree would be equivalent to 6 years of relevant experience if

the candidate does not have a Bachelor’s degree, or 2 years’ experience if the candidate has a Bachelor’s degree.

Safe Horizon is committed to providing a reasonable accommodation to ensure individuals with disabilities can meet any physical demand requirement(s) of the position, or otherwise perform the corresponding task(s), where possible. If you require a reasonable accommodation, including to participate in the job application or interview process, please contact your Human Resources Recruiter.

ADA/EEO/OSHA Statement:

Safe Horizon is committed to the principles of equal employment opportunity and compliance with all Federal, State, and Local laws concerning employment discrimination, harassment and retaliation including the Americans with Disabilities Act. Safe Horizon ensures equal opportunity to all employees and applicants regardless of race, color, age, gender, sexual orientation, sexual and other reproductive health decisions, religion, marital status, national origin or ancestry, citizenship, lawful immigrant status, physical, mental, and medical disability, veteran status or liability for service in the United States Armed Forces. We are dedicated to providing an inclusive and welcoming environment for all members of our staff and clients