What are the responsibilities and job description for the Program Manager YEP position at SAFER FOUNDATION?
The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment.
General Summary:
The Program Manager -YEP provides oversight to all components of the Youth Empowerment Program. Works with Director QC on interviewing and hiring for open positions, trains new staff, provides on-going supervision and conducts performance appraisals at appointed times. The Program Manager is accountable for the coaching and development of all employees, interns and volunteers. Ensures safe and secure environment for staff and participants by enacting protocols including wanding and daily check-in procedures. Responsible for daily attendance report and preparing monthly billing for Juvenile Court Services (JCS). Ensures program data is entered accurately and on time in Salesforce and completes month end statistical report utilizing Salesforce data. Provide guidance, instruction and oversight of assigned team members in order to accomplish overall programmatic goals and contractual outcomes.
Conducts regular QA audits for the program using self-analysis tool and works with internal quality assurance team to coordinate on site internal audits. Acts as liaison with JCS staff and updates on participant activities as needed. Prepares all discharge and end of session reports for submission to JCS and coordinates annual audit with JCS Contract Administrator. Responsible for providing continued instructional support to Extended Service (ES) participants and follow up with respective Juvenile Court Officers. Receives program referrals and arranges for participant registration. Works collaboratively with YEP team consisting of a FT Facilitator and FT Supportive Service Specialist, to schedule special classroom presenters, conduct completion ceremonies and recruit program donations Is a member of QC Management Team, Manager’s Forum and Operations Leadership Team. Reports to the Director QC. Position is funded primarily through a contract with the State of Iowa, Department of Human Services.
Performance Results Description
The Position is properly performed when all essential duties and responsibilities are executed by following the Safer Values.
Exceeding Expectations, Communication and Collaboration, Integrity and Evidence Based Innovation.
Essential Duties and Responsibilities:
Stakeholder Interface
Promotes safety and security of all participants and staff by ensuring daily check-in protocols are observed, including wanding and securing of personal items.
Responsible for facilitation of Extended Service component and providing continued instructional support or other service needs as requested through a referral by Juvenile Court Services.
Conduct registrations, welcoming participants to the YEP classroom by providing a tour and answering questions.
Communicate with parents on any issues needing attention and update on child’s progress as appropriate.
Cooperate with Safer’s internal Quality Assurance Team in ensuring client files are up to date and the necessary proof of eligibility and other required documentation is present.
Stakeholder Outreach and Recruitment
Act as liaison with Juvenile Court Services administration and individual Juvenile Court Officers/Juvenile Court School Liaisons to accept referrals, update on participant progress and keep abreast of any new program developments
Establish and maintain collaborative relationships with external agencies, funding sources, and community organizations that support the programs mission, vision and values as they relate to the clients served.
Prepare and conduct presentations with community groups, service organizations, funders, etc. Prepare for United Way site visits and take the lead with panel presentations.
Promote Safer in the larger community and recruit candidates for the services that Safer provides.
Tracking, Document and Reporting
Establish and maintain programmatic files that accurately record the outcomes of enrolled students including attainment of high school equivalency diploma, job placement, completion of community service hours, and follow-up information.
Prepare month end items including collating statistical information, reviewing expense reports, completing student roster and compiling demographic and referral data.
Maintain and enter case notes into Salesforce for assigned Extended Service youth and classroom youth as needed. Enter other relevant data into Salesforce promptly and ensure the same for staff.
Prepare program Discharge Summaries and End of Session reports for submission to Juvenile Court Services.
Prepare Standard Operating Procedures (SOPs) and Quality Assurance Plans to ensure that services and programming are delivered consistently and in keeping with Safer’s policies and procedures.
Fiscal Reporting and Accountability
Ensure files are audit ready at all times. Oversee audit process with Juvenile Court Services (Contract Administrator), ensuring continual compliance with files and other record keeping.
Prepare monthly billing to submit for payment, ensuring that it is error free and accurately reflects monthly attendance.
Supervision of People
Assist Director QC in the recruiting, assessment, and selection of staff.
Conduct regular supervision with individual team members and facilitate staff meetings after the completion of each class session. Maintain supervision notes and document performance issues. Prepare Performance Improvement Plans (PIPs) as warranted to improve performance.
Provide coaching, guidance, instruction and oversight of assigned team members in order to accomplish overall programmatic goals and contractual outcomes. Train and evaluate the performance of staff at scheduled intervals.
Required Knowledge, Skills and Abilities:
Knowledge of teaching and instruction for individuals and groups and measuring the effects of training.
Knowledge of and experience teaching a variety of student-centered approaches in a range of subjects.
Knowledge of human behavior and performance; individual differences in ability, personality, and interests, learning and motivation
Knowledge of group behavior and dynamics, societal trends and influences.
Knowledge of and sensitivity to the particular learning needs and employment barriers faced by justice impacted individuals, including awareness/knowledge of trauma-informed care/CBI.
Skilled in critical thinking, judgment and decision making
Knowledge of community resources and wrap around supports available to participants
Experience with Microsoft Office 365 and familiarity with tracking systems and entering data
Excellent written and verbal communication; excellent interpersonal skills.
Education and Experience:
Bachelor’s degree in related discipline
Experience teaching and facilitating groups
Prior experience working with justice impacted individuals
Prior supervisory/management experience preferred
Safer Foundation is a drug-free workplace.
Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans
www.saferfoundation.org
No Phone Calls Please