Quality Control Coordinator

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This opportunity is in the Account Services Department.

Responsible for seeing policies through to the finish line, our Account Services department facilitates the processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department’s relationship allows for cross-training opportunities and plenty of collaboration.

Role Description:

In the role of Quality Control Coordinator you will be responsible for performing thorough inspections of Account Services policies and policy transactions. This includes policies, endorsements, and any other transactions for several lines of business, and any additional documents issued by Account Services as needed. Work performed adheres to established procedures, guidelines, and standards set by the organization.

Your day-to-day responsibilities as a Quality Control Coordinator will include:

• Reviewing Account Services issued policies to ensure the system and policy documents are completed per data quality requirements, corporate guidelines, and meet corporate compliancy rules established by state bureaus, compliance department, and underwriting. Documenting findings and maintains a follow-up process to ensure transactions are distributed to our external customers within established guidelines
• Assisting in the update of quality control documentation in accordance with Account Services standards for procedures and training documentation by suggesting changes and edits to more senior staff
• Participates in quality assurance and process improvement initiatives to reduce process variation and prevent defects as needed by reporting inconsistencies and errors in policy documents
  
  
  

The ideal candidate for this role will be:

• Very organized and possess excellent time management skills
• Customer-focused with ability to demonstrate commitment to high levels of customer service
  
  
  

If this role describes you, apply today!

Qualifications:

Education:

• High school diploma or equivalent required, College degree or 2-3 years of office experience preferred
  
  
  

Required Qualifications:

• Strong capability in learning and utilizing Safety National’s systems and supporting applications
• Ability to prioritize tasks and work on multiple items simultaneously, manage shifting priorities based on business-need and various deadlines
• Proficiency in Microsoft Excel, Word, and other related applications
• Excellent written and oral communication skills
  
  
  

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target salary range for this position is $46,000 to $71,000. Compensation for the successful candidate will consider the candidate’s particular combination of knowledge, skills, competencies, experience, and geographic location.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

A Benefits Structure That Puts Employees First

Safety National’s approach to benefits reaches far beyond competitive fixed compensation. Instead, we construct a total rewards benefits package for each valued member of our team. Highlights include incentive award bonuses, an annual holiday bonus, and profit-sharing contributions. Other exceptional benefits include generous healthcare coverage, a 401(k) match, enhanced paid caregiver leave, and family-forming benefits for adoption, surrogacy, and fertility. We also promote balance by offering a hybrid working environment and several employee appreciation events throughout the year. Apply today to learn more about our total rewards approach.